Lead Service Designer: AI-Ready, Human-Centered Transformation

Capgemini; Telford; Presencial; GBP 70.000 - 90.000; Jornada completa

Descripción de la vacante

Capgemini is seeking a Lead Service Designer to shape end-to-end, human-centred services within the DCX practice in the UK. You will guide multidisciplinary teams, influence senior stakeholders, and bring together strategy, research, prototyping and delivery to define and launch services at scale.

You’ll report to the Head of Experience Design, mentoring designers and shaping how client engagements are formed and delivered, with a focus on growth and capability maturity across the organisation.

Formación

• Experience leading service design through full lifecycle including piloting and live operation.
• Mentor and develop service designers across grades and support performance development.
• Fluency in service design methods: blueprinting, journey mapping, systems mapping and propositions.

Responsabilidades

• Lead complex service design engagements end to end and define service strategies.
• Lead multidisciplinary teams to prototype, test, and launch new services.
• Create detailed service blueprints, journeys, and propositions that scale.
• Guide clients through complex decisions and influence long-term change.

Conocimientos

Service design leadership

Mentoring designers

Strategic stakeholder engagement

Agile/hybrid delivery

Descripción del empleo

Capgemini is seeking a Lead Service Designer to shape end-to-end, human-centred services within the DCX practice in the UK. You will guide multidisciplinary teams, influence senior stakeholders, and bring together strategy, research, prototyping and delivery to define and launch services at scale.

You’ll report to the Head of Experience Design, mentoring designers and shaping how client engagements are formed and delivered, with a focus on growth and capability maturity across the organisation.