Lead Service Designer

JR United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading design firm is seeking a Service & UX Designer in Slough to enhance their customer experience offerings. The role involves project leadership, user-centered design practices, and mentoring junior designers. Ideal candidates will have a strong proficiency in design tools and strategic thinking, combined with a passion for creating impactful solutions.

Qualifications

• Proven experience leading complex design projects.
• Proficient in design tools such as Adobe CC, InVision, Sketch, and Axure.
• Experience guiding junior team members.

Responsibilities

• Lead interaction and service design projects.
• Ensure designs are informed by a deep understanding of users.
• Evolve Service Design practices integrating insights.

Skills

User-Centered Design

Strategic Thinking

Clear Communication

Tools

Adobe CC

InVision

Sketch

Axure

Job description

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Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society.

What You’ll Be Doing

As a Service & UX Designer, you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client services, and project management leads to deliver innovative employee, customer, and user experiences.

Key Responsibilities

• Project Leadership: Lead interaction and service design projects, including workshops, creative sessions, and defining design principles.
• User-Centered Design: Ensure all designs are informed by a deep understanding of the people we’re designing for.
• Practice Innovation: Evolve Service Design practices, integrating insights from internal and external expertise.
• Mentorship: Guide junior team members, offering constructive feedback and skill development.

What You’ll Bring

• Service Design Expertise: Proven experience leading complex design projects with multiple designers.
• Tool Mastery: Proficient in Adobe CC, InVision, Sketch, Axure, and other design tools.
• Strategic Thinking: Ability to assess broad business issues, focusing on impactful design solutions.
• Clear Communication: Strong communicator, able to engage clients and teams with a user-centered approach.

If you’re a resilient, creative designer with an entrepreneurial mindset and a passion for impactful solutions, we’d love to connect!

Contact Anna-Jane Murphy at Anson McCade to learn more on 02077806700.