Freelance Lead Service Designer

JR United Kingdom; Slough; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

A leading company in the healthcare sector is seeking a passionate Lead Service Designer to elevate their work and guide a small team. This role involves implementing human-centred design strategies, managing projects, and fostering collaboration across multidisciplinary teams. If you have a deep background in service design and a strategic mindset, this opportunity offers a chance to make a meaningful impact in enhancing client services and user experiences.

Qualifications

• Deep background in service design.
• Experience leading service design in digital & business transformations.
• Experience in project planning and managing a small team.

Responsibilities

• Lead end-to-end service design processes, applying human-centred design principles.
• Manage project planning, scope, and timelines while ensuring delivery on time and budget.
• Mentor junior service designers and foster a collaborative environment.

Skills

Service Design

Strategic Thinking

Collaboration

Human-Centred Design

Communication

Tools

Figma

Keynote

PowerPoint

Job description

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We are seeking a passionate and experienced Lead Service Designer to elevate our work and lead service designers in creating meaningful, beautifully crafted products and services within the healthcare sector. You will lead a core project and small team in creating and implementing human-centred design strategies that enhance our clients’ services and customer/employee experiences.

Key Responsibilities:

• Service Design Leadership: Lead end-to-end service design processes, from research and ideation to prototyping, testing, delivery, and implementation, ensuring human-centred design principles are applied.
• Strategic Alignment & Transformation: Translate business challenges into human-centred design opportunities, navigating complex environments and aligning solutions with business objectives, especially within digital and business transformation projects.
• Collaboration & Communication: Collaborate with UX/UI teams, clients, and stakeholders to gather insights, define strategies, validate concepts, and ensure project alignment and successful delivery.
• Team Management & Mentorship: Provide guidance, feedback, and mentorship to junior service designers, fostering a collaborative and creative environment while ensuring high-quality work.
• Project Management & Delivery: Manage project planning, scope, and timelines, ensuring projects are delivered on time and within budget, while communicating effectively with stakeholders.

Skills & Experience:

• Deep background in service design.
• Exceptional strategic thinking.
• Ability to collaborate across multidisciplinary teams.
• Experience leading service design within digital & business transformations as well as customer experience.
• Strong understanding of human-centred design principles.
• Experience with research, ideation, prototyping, testing, delivery, and implementation.
• Excellent communication and presentation skills.
• Experience in project planning and management.
• Experience managing a small team of service designers.

Tools:

• Keynote & PowerPoint
• Figma or equivalent

Nice to have: Experience working within the healthcare sector

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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