Lead Server - Luxury Dining & Guest Experience

74 Charlotte Street; United Kingdom; Sur place; GBP 28 000 - 33 000; Plein temps

Résumé du poste

74 Charlotte Street is recruiting for a guest-focused front-of-house role within our luxury hotel/restaurant, requiring weekend work and a can-do attitude. You will take orders, share detailed menu knowledge, and suggest recommendations to enhance the guest experience.

You must be a team player with strong English, excellent organizational skills, and the ability to remain calm under pressure while maintaining impeccable grooming and presentation.

Qualifications

• Minimum 1 year experience in a very high level establishment (Luxury Hotels - Luxury restaurants)
• Passionate about hospitality and a real foodie
• Hardworking with a ‘can do’ attitude
• Good command of the English language both written and spoken
• Great organizational skills
• Ability to commit the menu to memory
• Good interpersonal and communication skills
• Flexible (bank holidays or weekends)

Responsabilités

• Be able to work weekends
• Take orders, provide menu knowledge, and make recommendations to enhance guest experience
• Be a team player
• Coordinate with kitchen staff for accurate and timely service
• Monitor cleanliness, presentation, and readiness of dining areas
• Ensure compliance with health and safety regulation standards
• Supervise during service to ensure procedures and standards are followed
• Uphold high standards and maintain consistency
• Maintain a calm demeanor and professional approach under stress
• Guarantee the highest level of guest satisfaction
• Follow company grooming standards
• Maintain immaculate presentation at all times

Connaissances

Weekend availability

Menu knowledge

Team player

English proficiency

Calm under pressure

Guest satisfaction

Description du poste

74 Charlotte Street is recruiting for a guest-focused front-of-house role within our luxury hotel/restaurant, requiring weekend work and a can-do attitude. You will take orders, share detailed menu knowledge, and suggest recommendations to enhance the guest experience.

You must be a team player with strong English, excellent organizational skills, and the ability to remain calm under pressure while maintaining impeccable grooming and presentation.