Lead Qualification Specialist

IQ Glass; Amersham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Employee-owned business

Profit-share bonus

Share options

Career progression tracks into Sales/|

Early finish on Fridays

Two-week Christmas break

Private healthcare after 2 years

Fully stocked kitchen

Employee Assistance Programme

Pension

Team building events

Volunteer days

Job summary

IQ Glass seeks a process-driven, fast-working Inbound Lead Qualification Specialist to own the high-volume inbound sales funnel. You will rapidly review project data, interpret drawings, and contact prospects by phone to qualify budgets and timelines, converting validated leads into opportunities in Salesforce.

This dynamic role serves as the commercial gatekeeper, feeding elite sales and estimating teams, with reporting to The Marketing Manager and strong opportunities for progression into

Qualifications

• Experience in inbound sales support or CRM management.
• Excellent verbal communication with architecture/construction professionals.
• Ability to process high volumes of data quickly without errors.
• Experience with Salesforce or similar CRM is advantageous.
• Familiarity with architectural drawings, glazing, or construction tenders is a plus.

Responsibilities

• Own and manage inbound sales funnel across channels with an initial response time under 4 working hours.
• Review architectural drawings, specifications, and project scope to determine target criteria.
• Proactively outreach to architects, project managers, and builders to extract missing criteria (budgets, decision-makers, timelines).
• Rigorously cross-reference data in Salesforce to prevent duplicates and track stakeholders.
• Convert qualified leads into opportunities and allocate to the appropriate Sales Consultant.
• Keep all open leads active with a planned next step and target date.

Skills

Process discipline

Telephone confidence

Attention to detail

Salesforce CRM

Construction exposure (Desirable)

Tools

Salesforce

Job description

THE COMPANY

IQ Glass is an employee-owned business where our team is at the centre of everything we do. Founded in 2010, we have built our reputation on ambition, rapid progression, and elite teamwork. We are the UK’s undisputed leader in high-end architectural glazing solutions, delivering innovative, bespoke glass installations for luxury residential and prestigious commercial developments worldwide.

THE ROLE

We are seeking a process-driven, fast-working Inbound Lead Qualification Specialist to take full ownership of our high-volume inbound sales funnel.

Every year, we receive thousands of high-value enquiries from premium homeowners, architects, main contractors, and luxury developers. Managing an average of 35 incoming leads per day, you will serve as the commercial gatekeeper of our business. You will rapidly review incoming project data, interpret technical drawings, contact prospects via telephone to qualify their budgets and timelines, and cleanly convert validated leads into opportunities within Salesforce.

This is a dynamic, high-velocity role that perfectly blends technical data discipline with confident customer communication. You are the engine that feeds our elite sales and estimating teams.

REPORTING TO The Marketing Manager

THE RESPONSIBILITIES

• High-Velocity Lead Triage: Own and manage 100% of the inbound sales funnel across web forms, emails, and phone calls, ensuring an initial response time of under 4 working hours.
• Technical Pre-Qualification: Review architectural drawings, specifications, and project scope to determine if the enquiry matches our target criteria.
• Proactive Prospect Outreach: Conduct confident phone calls and structured email follow-ups with architects, project managers, and builders to extract missing project criteria (budgets, decision-makers, and site timelines).
• Salesforce CRM Data Integrity: Rigorously cross-reference data before record creation to completely eliminate duplicates, maintaining immaculate tracking of lead sources and project stakeholders.
• Opportunity Allocation: Successfully convert qualified leads into comprehensive opportunities and strategically allocate them to the most appropriate Sales Consultant based on pipeline capacity and project complexity.
• Pipeline Follow-Up Management: Keep all open leads active with an explicitly planned next step and target date so no high-value project ever goes dormant.

REQUIRED EXPERIENCE / ATTRIBUTES

• Proven Process Discipline: Experience in an Inbound Sales Support, Sales Operations, Technical Administration, or CRM Management role.
• Telephone Confidence: Excellent verbal communication skills with the ability to ask probing, inquisitive questions to senior construction professionals and architects.
• High Attention to Detail: Comfortable processing high volumes of data quickly without letting quality slip.
• CRM Competency: Hands‑on experience with Salesforce or an equivalent enterprise CRM is highly advantageous.
• Construction Exposure (Desirable): Basic familiarity with architectural drawings, glazing, construction tenders, or technical product sales is a major plus, though full training is provided.

PERSONAL ATTRIBUTES

• Highly organized, methodical, and energized by clean data and structured workflows.
• Naturally inquisitive, analytical, and capable of making confident commercial triage decisions.
• Thrives in a fast‑paced environment where managing a daily influx of 30+ items is seen as an enjoyable challenge.

THE BENEFITS

• Employee‑owned business with an annual profit‑share bonus and future share options.
• Clear, merit‑based career progression tracks into Sales, Estimating, or Marketing.
• Early finish on Fridays & a full two‑week break over the Christmas period.
• Private healthcare (including comprehensive cancer cover) after 2 years.
• Fully stocked kitchen (weekly fresh fruit, breakfast, and snacks provided daily).
• Employee Assistance Programme, pension, team building events, and volunteer days