Senior Manager, Product – Product Strategy & Operations

Nationwide; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical insurance

Annual bonus

Pension plan

Training and development

Life assurance

Volunteer days

Job summary

Nationwide is seeking a Senior Manager, Product – Product Strategy & Operations to lead a brand-new function at the heart of Retail Products. You will define cross‑product strategies, shape customer propositions and influence how products are delivered across the business.

You will build and mentor a high‑performing team, partner with senior stakeholders, and translate strategy into actionable initiatives with measurable customer and commercial value.

Qualifications

• Extensive product management experience within financial services.
• Experience shaping business strategy, developing customer propositions and delivering measurable commercial and customer outcomes.
• Proven people leadership experience, building and inspiring high-performing teams.
• Excellent stakeholder management and influencing skills across senior leadership groups.
• Strong written and verbal communication, translating complex topics into clear recommendations.
• Commercially astute with investment appraisal experience.
• Strong planning and organisational skills, adapting quickly in a dynamic environment.

Responsibilities

• Shape and deliver cross-product strategic propositions.
• Build and develop a high-performing team.
• Collaborate with senior stakeholders across Nationwide to drive initiatives.
• Define cross-product agendas and investment cases for Retail Products.

Skills

Product management

Strategy development

Proposition development

People leadership

Stakeholder management

Communication

Commercial acumen

Project management

Job description

Senior Manager, Product – Product Strategy & Operations

United Kingdom

Join us as a Senior Manager, Product – Product Strategy & Operations and play a pivotal role in shaping a brand-new function at the heart of Retail Products. This is a unique opportunity to help define cross-product strategies and customer propositions, influence how products are delivered across the business, and drive innovative thinking that improves both customer outcomes and commercial performance. Working alongside a team of experienced leaders, you will help establish and grow a function designed to bring greater efficiency, effectiveness and strategic focus across our products and customer journeys.

As an experienced people leader with a strong background in product management, strategy and proposition development, you will be instrumental in building and developing a high-performing team while setting the direction for and delivering key strategic initiatives. Drawing on your leadership experience and understanding of the financial services market, you will shape cross-product agendas, deliver proof-of-concept initiatives that demonstrate customer and commercial value, and bring ideas to life through clear, compelling communication. This role offers the chance to make a visible impact, influence senior stakeholders and help create a function that will play a critical role in the future success of our Retail Products business.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

After this role is posted, the job title on our internal systems will be Senior Manager Product.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

This is a rare opportunity to help shape and establish a brand-new function, playing a key role in delivering the strategic ambitions of Retail Products and supporting the successful growth of cross-product capability. You'll work at the forefront of strategic thinking, helping develop cross-product propositions, product and services, and drive initiatives that deliver meaningful value for both customers and the business. This is a highly visible role with the opportunity to make a lasting impact across a wide range of products, services and customer journeys.

Success in this role requires someone who thrives in a fast-paced, evolving environment and is comfortable navigating ambiguity while balancing multiple priorities. You’ll lead the development of cross-product propositions and strategic recommendations, ensuring member, commercial and risk considerations are carefully balanced, while driving initiatives that deliver against key investment objectives. Working closely with colleagues and senior stakeholders across Nationwide, you’ll also play an important part in building a high-performing, engaged team and helping create a function that will shape the future direction of Retail Products.

About you

We're looking for an established senior leader with a proven track record of shaping and delivering strategic product and proposition agendas, building high-performing teams, and driving outcomes in fast-paced, complex environments. You'll be a confident collaborator and influencer, comfortable engaging, supporting and constructively challenging stakeholders at all levels while balancing competing priorities and delivering meaningful business impact.

As a minimum, you'll need:

• Extensive product management experience within financial services, with a track record of leading strategic, proposition development and transformation initiatives
• Demonstrable experience shaping business strategy, developing customer propositions and delivering measurable commercial and customer outcomes
• Proven people leadership experience, with the ability to build, develop and inspire high-performing teams
• Excellent stakeholder management and influencing skills, with experience working effectively across senior leadership groups and complex matrix environments
• Strong written and verbal communication skills, able to translate complex topics into clear, compelling recommendations and presentations
• Commercially astute, with experience developing business cases, assessing investment opportunities and balancing customer, risk and commercial considerations
• Strong planning and organisational skills, with the flexibility to adapt quickly, manage multiple priorities and thrive in a dynamic, evolving environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5665
• Apply Before 10/28/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 7/11 Montague Street, Worthing, BN11 3AX, GB