Lead Product Designer

Liberty Specialty Markets; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Lead Product Designer to enhance user experiences and drive innovation. The role involves collaborating with cross-functional teams, managing design projects, and implementing user-centered design principles to optimize product offerings. Ideal candidates will have extensive experience in UX design methodologies and a passion for creating exceptional user experiences.

Benefits

Career development opportunities

Diversity, equity, and inclusion initiatives

Flexible working environment

Qualifications

• Experience as a lead designer with a track record of complex design solutions.
• Proven ability to present projects to senior management.
• Strong organization and analytic thinking skills.

Responsibilities

• Lead complex projects, creating user experience and visual design solutions.
• Identify design problems and devise scalable solutions.
• Collaborate with research teams to implement user research findings.

Skills

UX best practices

Agile methodologies

Design Thinking

Prototyping

User research

Collaboration

Education

Relevant design qualification

Tools

Figma

Miro

Lucid

Job description

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 21-May-2025

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234571339

Description & Requirements

Department: GRS Business Agility | Office of Operations

Team: UX Domain

Location: London, UK

Type: Permanent

About the Role:

We are seeking a Lead Product Designer with a passion for crafting exceptional user

experiences and a track record for delivering beloved products from concept to launch. As a

senior member of our design team, you will collaborate closely with cross-functional and global teams and stakeholders to drive innovation and elevate our product offerings to best-in-class insurance experiences.

As a Lead Product Designer you’ll be responsible for planning, developing, designing, and implementing strategies for complex businesses and customer processes. In this role the Lead Product Designer is expected to have team management experience. This role will be reporting to the Head of Digital Product Design and User Experience.

Interested candidates will demonstrate superior knowledge of UX best practices along the ability to express these design principles and generate consensus and excitement over their vision. They will also have the ability to win hearts and minds around user-centered design and the criticality of UX.

In this role:

• You’ll work with business, technology, and product and the user research teams to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.

• You’ll be responsible for designing and/or delivering user experience solutions and capabilities across new and existing digital channels, platforms, and ecosystems. Creating and implementing robust digital propositions that engage users and scale demand.

• You’ll plan the UX tasks and strategy to be delivered in the most efficient way, following agile best practices. You will support and mentor the team with planning their tasks and when attending agile ceremonies accordingly.

• You’ll analyze cross-organizational experiences to identify inefficiencies, gaps, and opportunities to improve and innovate.

• You’ll provide UX input to assist with product investment decisions, product strategy, and product roadmap development across a number of portfolios.

• You’ll create and/or deliver user-centered design solutions for internal and external-facing experiences that feature ease of use, employ best-in-class interaction design, and optimize the user experience.

• You’ll work alongside other product designers on the team to help advance how we promote the craft of UX across the organization to optimize how we think about and leverage UX.

• You may lead, manage, and mentor a team of product designers and work together with them on their development and projects assigned to them to achieve and successfully deliver objectives.

About the Department & Team:

The User Experience team strives to increase adoption and improve ease of use of our products to delight our internal and external customers. We do that by building a deep understanding of users' behaviours, needs and goals. In collaboration with teams across the organisation, we support experiences that represent touchpoints and interactions our customers have with products and identify ways to improve their experiences by testing and learning.

Key Responsibilities:

• Serving in lead capacity on large, complex projects, creates user experience and visual design solutions for projects based on business objectives and user research.

• Proactively identifies the need for and initiates new, complex multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, wireframes and prototypes).

• Serve as subject matter expert in the defined UX and brand standards.

• Identify design problems and devise modular, scalable, feasible solutions. Translate concepts into wireframes, mock-ups, and prototypes that lead to intuitive user experiences and facilitate the product vision.

• Drive, plan, and work with the team to deliver the relevant and prioritised design outputs and ensure these are met as agreed.

• Operate with a user-centred design approach and rapidly test and iterate your designs, analysing data, usability goals and business success metrics.

• Leads the UX discovery process with support from team leadership, including development and interpreting user goals.

• Collaborates with the Research Team to design and execute and support a variety of user research activities. Implement a design plan following the results of user research, concept testing, usability testing and quantitative analysis to make complex design recommendations.

• Acts as an advocate for the end user within a cross-functional team.

• Promote and cultivate knowledge-sharing and leverage our global expertise and assets.

• Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.

• Offers guidance and provides constructive feedback to other team members.

• Helps team members develop, strengthen and align their ideas with business and customer goals.

Skills and Experience:

• Experience using methodologies such as Agile, Design Thinking, Lean UX.

• Ability to design, create and work towards an overall product design vision that meets and enhances user experiences and business goals across the company.

• Relevant experience as a lead and designer with demonstrable track record of complex design solutions.

• Proficiency in Visual design, UX design, prototyping, front-end development process knowledge, user research and/or experiment design.

• Experience in working on multiple-integrations, operationally complicated software.

• Proven experience of branding implementation, design systems, style guides, UX patterns and workflows.

• Be confident using popular design, prototyping, discovery and user testing methods and tools such as Figma, Miro, Lucid.

• Experience with Unmoderated/Moderated User testing.

• Experience using data analytics for monitoring performance and action optimisation decisions.

• Comfortable interacting with all levels of the company.

• Proven ability to present projects and status reports to senior management.

• Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams.

• Proven track record of collaborating effectively with cross-functional teams.

• Experience working in Agile environments and with Development teams.

• Excellent time management and prioritisation skills.

• Highly skilled at critical decision-making; ability to evaluate business issues and resolve problems.

• Ability to consider long-term sustainability in all design decisions and maintain an eye for reusability in designs.

• Experience facilitating and collaborating with multiple product managers with specialised responsibilities.

• Understand Accessibility standards and how they impact design and product development. Be a champion for Accessibility and advise the team on compliance.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion