Lead, Presentations Operations

Williams Lea; Leeds; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Private Medical Insurance

Life Assurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Presentations Operations Services Manager in Leeds to lead the Leeds Presentations team and ensure high-quality presentation support for the Bank of America account. The role focuses on service delivery, people leadership, and continuous improvement to meet SLAs and KPIs.

You will closely collaborate with clients and stakeholders across Leeds and London, driving performance, talent development, and resource optimisation in a hands-on leadership capacity.

Qualifications

• Proven experience leading operational teams within a service-driven environment.
• Strong people management, coaching, and performance management skills.
• A customer-focused mindset with a commitment to service excellence.
• Excellent communication and stakeholder management skills.
• Strong problem-solving, planning, and organisational abilities.
• Experience using data and metrics to drive performance improvements.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience working within a corporate or professional services environment.
• Familiarity with situational leadership principles.

Responsibilities

• Lead the day-to-day operation of the Leeds Presentations team.
• Ensure delivery of a high-quality, accurate, and client-focused service.
• Monitor workflow, capacity, and utilisation to achieve SLA, KPI, and budget targets.
• Drive continuous improvement in processes, productivity, and customer experience.
• Resolve operational issues and mitigate risks to maintain service excellence.
• Maintain and review operational procedures, quality standards, and compliance requirements.
• Collaborate with London-based teams to ensure consistency in service delivery, quality, and resource management.

Skills

Operational leadership

People management

Customer focus

Stakeholder management

Problem solving

Data-driven

Multi-tasking

Corporate experience

MS Office

Situational leadership

Adobe/Presentation design

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Creative Suite

Job description

Williams Lea is seeking a Presentations Operations Services Manager in Leeds to lead the Leeds Presentations team and ensure high-quality presentation support for the Bank of America account. The role focuses on service delivery, people leadership, and continuous improvement to meet SLAs and KPIs.

You will closely collaborate with clients and stakeholders across Leeds and London, driving performance, talent development, and resource optimisation in a hands-on leadership capacity.