Lead Optical Practice Manager — Customer Experience

Allscreens Nationwide Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company pension

Company sick pay

Training and development

Staff and family discounts

Relaxed working environment

Job summary

A North London optical practice is seeking an experienced Optical Branch Manager to lead the team and deliver a premium patient experience. You will drive commercial performance while maintaining exceptional customer care in a welcoming environment.

The role offers leadership responsibility, with support from a Regional Manager and clear long-term development opportunities within a growing business.

Qualifications

• Previous management experience within an optical practice is essential.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commercially aware with a passion for customer service.
• Confident, organised and self-motivated.
• Strong attention to detail.

Responsibilities

• Managing the daily operations of the optical practice.
• Delivering an exceptional customer experience at every stage of the patient journey.
• Leading, motivating and developing the team to achieve their full potential.
• Driving branch performance and identifying opportunities for business growth.
• Supporting staff training, engagement and ongoing development.
• Managing administration, compliance and operational procedures.
• Working closely with the Regional Manager and wider team.
• Maintaining a professional, welcoming and relaxed practice environment.

Skills

Optical branch management

Leadership

Customer service

Team development

Job description

A North London optical practice is seeking an experienced Optical Branch Manager to lead the team and deliver a premium patient experience. You will drive commercial performance while maintaining exceptional customer care in a welcoming environment.

The role offers leadership responsibility, with support from a Regional Manager and clear long-term development opportunities within a growing business.