Lead Operations Manager

Home Instead; South Cheriton; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Home Instead in the United Kingdom is seeking a Lead Operations Manager to provide strategic leadership and oversight of our domiciliary care services. You will work with senior management, care teams and regulatory bodies to ensure outstanding service delivery and sustainable growth.

The role focuses on driving performance, developing future leaders, and maintaining CQC compliance while delivering person-centred care across services. A valid UK driving license and DBS clearance are required.

Qualifications

• Proven leadership experience in domiciliary care.
• Strong operational and commercial awareness.
• Excellent people management and coaching skills.
• Sound knowledge of CQC regulations and compliance requirements.
• Full UK driving license and willingness to travel between services.
• Willing to complete Enhanced DBS.

Responsabilités

• Lead and support Care Managers and office teams.
• Drive operational excellence and service performance.
• Ensure compliance with CQC regulations and company standards.
• Develop and mentor future leaders.
• Build strong relationships with clients, families, and healthcare professionals.
• Monitor KPIs and implement continuous improvement initiatives.
• Champion a positive culture focused on person-centred care.
• Support business growth, recruitment and retention strategies.

Connaissances

Leadership

Operations

People management

CQC compliance

Regulatory knowledge

Travel

DBS clearance

Description du poste

Job Description

As our Lead Operations Manager, you will be at the heart of our organisation, providing strategic leadership and operational oversight across our domiciliary care services. You will work closely with senior management, office teams, and care professionals to ensure outstanding service delivery, regulatory compliance, and sustainable growth.

This is an opportunity to make a real impact in a role where every decision contributes to improving the lives of older adults and vulnerable people within our community.

Key Tasks

• Leading and supporting Care Managers and office teams
• Driving operational excellence and service performance
• Ensuring compliance with CQC regulations and company standards
• Developing and mentoring future leaders
• Building strong relationships with clients, families, and healthcare professionals
• Monitoring KPIs and implementing continuous improvement initiatives
• Championing a positive culture focused on person-centred care
• Supporting business growth, recruitment, and retention strategies

Ideal Candidate

• Proven leadership experience within domiciliary care
• Strong operational and commercial awareness
• Excellent people management and coaching skills
• Sound knowledge of CQC regulations and compliance requirements
• Passion for delivering exceptional care outcomes
• Ability to lead change, inspire teams, and drive performance
• Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

We are looking for more than a manager. We want a leader who can inspire others, make confident decisions, embrace challenges, and continuously strive for excellence.

Additional Information

If you're ready to take the next step in your career and help transform the future of care, we'd love to hear from you.

What happens next?

• As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
• We will arrange an interview with you
• If you’re successful, you can be working with us ASAP

Congratulations! You’ll then be part of our fantastic care team here at Home Instead