Lead Operations Coach - Customer Service

Concentrix Limited; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

£26,900 salary

Bonus up to £1,300 monthly

Job summary

Concentrix Limited is recruiting a Team Leader, Home Billing in Manchester. You will supervise a group of call center associates, coach them to improve performance, and ensure targets are met in a fast-paced customer service environment.

The role focuses on leading, supporting and developing the team, with emphasis on attendance, productivity, quality, and customer outcomes. Previous call centre experience is not mandatory if you can demonstrate leadership and coaching capability.

Qualifications

• Experience in supervising and developing a team.
• Ability to drive performance through coaching and feedback.
• Strong communication and people skills.

Responsibilities

• Lead and support a team of call center associates.
• Manage day-to-day team performance and adherence to policies.
• Provide feedback, coaching, and development plans.
• Monitor KPIs, service levels and outcomes.
• Facilitate team meetings and promote a positive culture.

Skills

People management

Coaching

Performance management

Leadership

Job description

Concentrix Limited is recruiting a Team Leader, Home Billing in Manchester. You will supervise a group of call center associates, coach them to improve performance, and ensure targets are met in a fast-paced customer service environment.

The role focuses on leading, supporting and developing the team, with emphasis on attendance, productivity, quality, and customer outcomes. Previous call centre experience is not mandatory if you can demonstrate leadership and coaching capability.