Travel Call Centre Leader: Inspire Teams & Service

Convergys; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Concentrix is seeking a Team Leader to supervise a dedicated call centre team, coaching and developing associates while ensuring exceptional service delivery and adherence to policies.

You will monitor performance against KPIs, conduct regular coaching, lead team meetings, and stay updated on internal processes. A proactive leader who thrives under pressure will fit well and help drive customer satisfaction and service outcomes.

Qualifications

• Strong leadership and people-management skills.
• Excellent written and verbal communication abilities.
• Ability to prioritise tasks and manage multiple streams of work.

Responsibilities

• Supervise daily activities of a team of call centre associates.
• Provide regular performance coaching to meet KPIs and drive improvements.
• Lead team meetings and communicate updates; handle escalations and policy changes.

Skills

Team leadership

Coaching

Communication

Multitasking

Mentoring

Job description

Concentrix is seeking a Team Leader to supervise a dedicated call centre team, coaching and developing associates while ensuring exceptional service delivery and adherence to policies.

You will monitor performance against KPIs, conduct regular coaching, lead team meetings, and stay updated on internal processes. A proactive leader who thrives under pressure will fit well and help drive customer satisfaction and service outcomes.