Senior Medical Secretary Supervisor - Flexible Working

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an organised Medical Secretary to support the Lower GI/Emergency General Surgery team. You will manage correspondence, arrange appointments, process referrals and maintain accurate patient records to ensure a smooth service.

The role requires excellent communication, strong organisation and the ability to multitask in a busy NHS environment. NHS experience is advantageous and a professional, compassionate approach is essential.

Qualifications

• Essential qualifications include GCSE English and Maths (A-C).
• NVQ Level 3 Business Administration or equivalent
• AMSPAR certificate or medical terminology knowledge
• Working knowledge of medical terminology

Responsibilities

• Provide secretarial and administrative support to consultants and clinical teams.
• Manage a busy workload, prioritise tasks and meet deadlines.
• Type and produce clinical correspondence, reports and referrals.
• Manage patient correspondence and distribute information promptly.
• Arrange and coordinate patient appointments and clinics.
• Process referrals and progress patients through care pathways.
• Maintain accurate patient records and electronic databases.
• Liaise with patients, GPs, hospitals and clinicians.
• Answer telephone and email enquiries and escalate as needed.
• Monitor waiting lists and clinic outcomes to support timely care.
• Comply with NHS policies and information governance.
• Support team with general admin and service development.

Skills

Communication skills

Customer care

Keyboard skills

IT skills

Organisational skills

Multitasking

Time management

Interpersonal skills

Professional approach

Education

GCSE English & Maths

Business Admin NVQ3

AMSPAR certificate

Medical terminology knowledge

Tools

MS Word

MS Excel

Outlook

IT systems

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking an organised Medical Secretary to support the Lower GI/Emergency General Surgery team. You will manage correspondence, arrange appointments, process referrals and maintain accurate patient records to ensure a smooth service.

The role requires excellent communication, strong organisation and the ability to multitask in a busy NHS environment. NHS experience is advantageous and a professional, compassionate approach is essential.