Lead Industrial Service Delivery Manager

GE Vernova; Rugby; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead Industrial Service Delivery Manager to oversee operations and ensure top-tier service for industrial clients. This role involves managing after-sales service and upgrades in sectors such as Metals, Mining, and Renewables. You will advocate for customers, resolve issues, and develop commercial procedures while working independently. Join a forward-thinking company that values flexibility and offers competitive benefits, including health insurance and generous vacation days. If you have a passion for customer service and technical expertise, this position is an exciting opportunity to make a significant impact.

Benefits

Flexible work arrangements

Competitive salary

Health insurance

Life assurance

26 days vacation plus bank holidays

Qualifications

• Experience in customer or account management roles.
• Ability to obtain BPSS security clearance.

Responsibilities

• Manage relationships with major industrial clients.
• Oversee delivery of Long-Term Service Agreements.
• Coordinate with management and technical teams.

Skills

Customer Management

Problem-Solving

Communication Skills

Time Management

Financial Procedures Understanding

Education

Engineering Degree

Tools

SAP

Salesforce

Job description

Lead Industrial Service Delivery Manager

Join to apply for the Lead Industrial Service Delivery Manager role at GE Vernova.

Job Summary

GE Vernova’s Power Conversion & Storage business provides critical electrification systems for high-performance applications across major energy, maritime, and industrial sectors. We support the transition to energy efficiency and decarbonization through our motors, drives, and control technologies.

Role Overview

As the Lead Industrial Service Delivery Manager, you will serve as the primary customer-facing contact, overseeing daily operations and delivering top-tier service and commercial management for industrial clients. Your responsibilities include managing after-sales service, upgrades, and supporting industries such as Metals, Mining, Factories, Renewables, and R&D.

Key Responsibilities

• Act as the customer advocate, managing relationships with major industrial clients.
• Oversee delivery of Long-Term Service Agreements, including reactive and planned maintenance.
• Resolve commercial, technical, and quality issues across contracts.
• Develop and follow commercial procedures and project management processes.
• Handle contractual claims, extensions, and negotiations.
• Manage reporting, resourcing, and planning activities.
• Coordinate with management and technical teams for solutions.
• Conduct project reviews using SAP to monitor progress, control costs, and forecast.

Essential Qualifications

• Experience in customer or account management roles.
• Strong customer service and problem-solving skills.
• Ability to work independently.
• Excellent communication skills at all levels.
• Effective multi-tasking and time management.
• Understanding of business financial procedures.
• Ability to obtain BPSS security clearance.
• Valid UK driver’s license.

Preferred Qualifications

• Experience with SAP and Salesforce.
• Engineering degree or technical knowledge in power systems, mechanical, electrical, or industrial engineering.

This role may require background checks and security clearance (UK BPSS or SC) based on customer requirements.

What We Offer

• Challenging, innovative projects.
• Flexible work arrangements.
• Competitive salary and benefits, including pension, health insurance, and life assurance.
• 26 days vacation plus bank holidays.

Work Flexibility

We support flexible working hours, start/finish times, and compressed hours to help you balance work and personal life.

Interested in Joining Us?

If this role isn’t the perfect fit but you’re interested in GE Vernova, contact us to explore where your skills could contribute. Reach out at [e-mail].

Learn more about us: Video

Additional Information

Relocation Assistance: Not provided.