Customer Engagement Manager

The Cambridge Building Society; Cambridgeshire and Peterborough; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Engagement Manager to lead their store, branch, and Contact Centre network. In this role, you will drive transformation and inspire teams to deliver excellence in customer service. With a focus on innovation and performance, you will play a pivotal role in enhancing the customer proposition while fostering a collaborative environment. This is a fantastic opportunity for a passionate leader to make a significant impact within a thriving independent mutual, where your contributions will directly benefit customers and the community.

Benefits

Discretionary Sharing in Success bonus

25 days annual holiday plus Bank holidays

Private healthcare with discounts

Medicash cashback for services

Beneficial staff mortgage rate

Group pension scheme

Support for learning and development

Career progression opportunities

Qualifications

• Proven experience in a leadership role within financial services or retail banking.
• Strong ability to drive customer engagement and team performance.

Responsibilities

• Lead and innovate store, branch, and Customer Contact Centre strategy.
• Empower teams and elevate performance across the network.

Skills

Leadership

Customer Engagement

Retail Banking

Team Management

Education

Degree in Business or Finance

Job description

Our Head of Customer Engagement is seeking a financial services business leader to work alongside them to drive and innovate our store, branch, and Customer Contact Centre strategy. You could be in a similar role within a building society, but you are just as likely to be a driven, innovative, and passionate team leader in retail or a retail bank, effectively managing a face-to-face customer proposition.

In short, are you ready to lead with passion, drive transformation, and make a real impact? We’re on the hunt for an energetic and inspiring Customer Engagement Manager to take charge of our dynamic store, branch, and Contact Centre network! In this pivotal role, you’ll empower teams, elevate performance, and bring our customer proposition to life with bold vision and relentless focus. If you thrive in a fast-paced environment and are excited by the challenge of delivering excellence at scale, this is your moment to shine.

Click on the job description below to find out more and apply today.

Salary and working hours

Starting salary £50,000 per annum

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

Hybrid working, a minimum of 2 days per week from our Store, Branch & Customer Contact Centre network engaging with our frontline teams

The Cambridge will reward you with

• Sharing in Success bonus (discretionary)
• Annual holiday – 25 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day, and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
• Vitality private healthcare, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
• Medicash cashback for an array of services including Dental, Prescriptions, Therapies, and more
• Beneficial staff mortgage rate
• Group pension scheme – where you pay in 4%, following probation, we pay in 12%
• Support for learning and personal development within your role
• Opportunities to progress your career in general

Come and join a thriving independent mutual, where your contribution will help our customers.