Lead Implementation Consultant

Klipboard group; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance

Year-end bonus

23 days annual leave

Daily allowance

Laptop

Flexible and hybrid working

Office workspace

Training and development

Fresh fruit and drinks

Job summary

Klipboard is seeking an Implementation Team Lead to supervise a team of consultants and enable customers to use our ERP platforms effectively in their day-to-day operations. You will provide leadership, training, and escalation support, ensuring timely, high-quality delivery across multiple projects.

You will coach team members, align with project methodologies, and maintain strong customer relationships while benefiting from flexible hybrid work arrangements and a collaborative global culture.

Qualifications

• Line management and leadership experience.
• 5 years’ consulting experience in software/housing or senior distribution sector.
• 5 years of ERP go-live configuration, installation and implementation.
• Exposure to standard project methodologies.
• Excellent customer service and customer-facing skills.
• Fluent in Dutch and French.
• PMP or other project methodology qualification is a plus.

Responsibilities

• Lead and coach the Implementation Consultants to drive performance.
• Ensure high standards of delivery and manage team expenditures.
• Approve annual leave in line with policy and conduct 1-2-1s.
• Coach and train the team to achieve high utilization.
• Act as first-line escalation for customer issues and escalate as needed.
• Troubleshoot with stakeholders to resolve problems.
• Manage stakeholder views toward best solutions.
• Prioritize and balance workloads of self and team.
• Maintain communication with customers between major activities.
• Participate in wider PSG initiatives for alignment and improvement.
• Handle multiple projects to successful completion.
• Attend project meetings with clients and internal teams.

Skills

Managerial experience

Consultant experience

ERP Go-Lives

Project methodology

Customer service

Dutch & French

Office tools

Database knowledge

Tools

MS Office

Oracle

Job description

Klipboard is seeking an Implementation Team Lead to supervise a team of consultants and enable customers to use our ERP platforms effectively in their day-to-day operations. You will provide leadership, training, and escalation support, ensuring timely, high-quality delivery across multiple projects.

You will coach team members, align with project methodologies, and maintain strong customer relationships while benefiting from flexible hybrid work arrangements and a collaborative global culture.