Lead Housekeeping Supervisor - Elevate Guest Experience

Manor Hotel Meriden; Exhall; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Manor Hotel in Meriden is seeking a Senior Housekeeping Shift Leader to supervise and motivate a large housekeeping team, upholding the highest standards of cleanliness and guest comfort.

You will lead by example, manage daily room allocations, ensure inspections across bedrooms, corridors and public areas, and collaborate with other departments to deliver exceptional service and smooth operations.

Qualifications

• Proven experience in housekeeping with excellent problem-solving capabilities.
• A hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.

Responsibilities

• Support the smooth running of the housekeeping department, delivering guest experience to the highest levels.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
• Assist with the assignment of rooms to housekeeping room operatives as instructed.
• Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
• Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.
• Build and maintain effective working relationships with all key departments.
• Support departmental targets and objectives, work schedules, policies and procedures.
• Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
• Perform routine inspections of all Housekeeping areas.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.

Skills

Problem-solving

Hands-on

Guest service

Organised

Lead-by-example

Job description

The Manor Hotel in Meriden is seeking a Senior Housekeeping Shift Leader to supervise and motivate a large housekeeping team, upholding the highest standards of cleanliness and guest comfort.

You will lead by example, manage daily room allocations, ensure inspections across bedrooms, corridors and public areas, and collaborate with other departments to deliver exceptional service and smooth operations.