Lead Floor Housekeeper - 5-Star Hotel

InterContinental London - The O2 - Housekeeping; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty.

Uniform offered and dry cleaned.

Discounted employee friends & family

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Cycle 2 work scheme.

UK attraction discounts @ Merlin Enter

Taste card.

Life assurance scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

Job summary

InterContinental London O2 on Greenwich Peninsula is seeking Floor Housekeepers who lead by example and inspire their team to maintain the highest standards of cleanliness in bedrooms and bathrooms. You will ensure guest rooms are well-presented and coach room attendants in your section.

You will prioritise workloads, report maintenance issues, manage stock levels in housekeeping stores, and engage with guests to promote loyalty and memorable experiences.

Qualifications

• Providing high quality service comes naturally to you.
• Strong attention to detail and ability to remain calm under pressure.
• Very good supervisorial and motivational skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Responsibilities

• Ensure guest rooms and bathrooms are well‑presented by performing checks to confirm they have been cleaned to our excellent standards.
• Clean rooms when necessary, setting the benchmark for the housekeeping team.
• Coach, guide and mentor room attendants assigned to your section daily.
• Report maintenance issues and follow up to ensure that they are resolved appropriately.
• Prioritise the workload of yourself and the room attendants.
• Maintain correct stock levels in housekeeping stores and ensure items are stored properly.
• Engage with guests to promote guest loyalty and memorable experiences.

Skills

Attention to detail

Supervisory skills

Team player

Professional appearance

Job description

InterContinental London O2 on Greenwich Peninsula is seeking Floor Housekeepers who lead by example and inspire their team to maintain the highest standards of cleanliness in bedrooms and bathrooms. You will ensure guest rooms are well-presented and coach room attendants in your section.

You will prioritise workloads, report maintenance issues, manage stock levels in housekeeping stores, and engage with guests to promote loyalty and memorable experiences.