Lead Enterprise Process Excellence — Scale & Improve

hiscox; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Hiscox seeks a Head of Enterprise Process Excellence to define the strategy and scale capabilities across the group. The role focuses on simplifying how work is done, improving scalability, and delivering measurable value for customers and employees.

Reporting to the Head of Transformation Practice and Capability, you will lead cross-functional initiatives, shape governance and tooling, and drive continuous improvement across a complex insurance organisation.

Qualifications

• Degree and process excellence credentials (e.g., Lean Six Sigma Black Belt)
• Extensive experience leading process improvement or transformation in complex environments
• Insurance sector experience is essential and beneficial for understanding regulatory and operational context
• Proven track record delivering measurable operational and commercial value
• Experience establishing or scaling process excellence capabilities, governance and tooling
• Strong analytical, problem-solving and influencing skills across senior stakeholders

Responsibilities

• Shape and deliver a Group-wide enterprise process excellence strategy and roadmap aligned to business priorities
• Identify and prioritise opportunities to simplify, standardise, automate and improve critical end-to-end processes
• Build the enterprise foundations for success including methodology, governance and capability development
• Provide oversight and performance tracking across process excellence activity in BU and Group Functions
• Lead selected improvement programmes where additional capability is needed
• Evaluate and adopt enabling tools and technologies in partnership with Group IT

Skills

Leadership

Process improvement

Stakeholder management

Analytical thinking

Change management

Education

Bachelor's degree in a relevant discipline

Lean Six Sigma Black Belt or Master Black Belt

Job description

Hiscox seeks a Head of Enterprise Process Excellence to define the strategy and scale capabilities across the group. The role focuses on simplifying how work is done, improving scalability, and delivering measurable value for customers and employees.

Reporting to the Head of Transformation Practice and Capability, you will lead cross-functional initiatives, shape governance and tooling, and drive continuous improvement across a complex insurance organisation.