Enterprise Process Transformation Lead

Cynergy Bank Limited; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Profit share

Pension

Life cover

Income protection

Money Coach

Hybrid working

28 days holiday

Job summary

Cynergy Bank is seeking a Business Process Lead to own end-to-end process improvement across the bank. The role drives enterprise-wide transformation, redesigns critical processes and delivers measurable efficiency, risk and customer-experience gains. Hybrid London-based with 3 days in the office.

The successful candidate will partner with IT, Finance, HR, Procurement and Legal, delivering value from concept to benefits realisation and acting as a trusted advisor to senior stakeholders.

Qualifications

• Strong experience leading process improvement in a complex organisation.
• Deep capability in process mapping, analysis and redesign (BPMN or similar).
• Experience applying Lean, Six Sigma or equivalent methodologies.
• A data‑driven approach to measuring performance, benefits and outcomes.
• Strong understanding of risk, controls and governance frameworks.
• Excellent stakeholder management and influencing skills at senior level.
• Strong facilitation skills, including workshops and cross‑functional alignment.
• Clear, concise communication and a pragmatic, delivery‑focused mindset.
• Ability to lead and influence without direct authority.

Responsibilities

• Lead process analysis, mapping and redesign across business and enabling functions.
• Identify and prioritise improvement opportunities aligned to strategic and operational goals.
• Facilitate workshops to define effective current and future state process models.
• Drive continuous improvement using Lean, Six Sigma or similar methodologies.
• Define and track KPIs and benefits realisation, including cost, efficiency and customer impact.
• Ensure processes embed appropriate controls, governance and regulatory requirements.
• Partner with business and technology teams to enable simplification, automation and digitisation.
• Provide insight, reporting and recommendations to senior stakeholders.
• Champion a culture of continuous improvement and operational excellence.
• Coach and guide teams on process improvement tools and best practice.

Skills

Process mapping

BPMN

Lean Six Sigma

Data metrics

Risk & governance

Stakeholder management

Facilitation

Communication

Influence without authority

Job description

Cynergy Bank is seeking a Business Process Lead to own end-to-end process improvement across the bank. The role drives enterprise-wide transformation, redesigns critical processes and delivers measurable efficiency, risk and customer-experience gains. Hybrid London-based with 3 days in the office.

The successful candidate will partner with IT, Finance, HR, Procurement and Legal, delivering value from concept to benefits realisation and acting as a trusted advisor to senior stakeholders.