People Excellence and Change Lead

Hiscox; United Kingdom; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hiscox in the United Kingdom is seeking a People Excellence and Change Lead to drive initiatives that enhance employee and manager experience, shaping strategy and implementation across the People function. The role sits within the People Experience family at career level 3b and collaborates with senior leaders to deliver measurable impact for the organisation.

Based in a hybrid working environment, the role focuses on balancing employee and business needs, governance, and adopting best

Job description

Job Type: Permanent

Build a brilliant future with Hiscox

The Role The People Excellence and Change Lead drives initiatives that enhance employee and manager experience, providing a key point of view on the strategy and how to implement it in Hiscox. It ensures initiatives are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption. The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals. This role sits within the People Experience family and contributes at career level 3b: Principal / Lead Professional / Senior Manager. It works closely with people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, COO functtion and programme stakeholders. The role owns significant functional outcomes, resolves complex issues, influences broader business decisions, and provides lead specialist / manager accountability with broad autonomy. It applies specialist knowledge and existing methodologies to complex problems, guides others in resolving complex issues, and makes strategic and cross-functional recommendations.

Role Focus & Decision Making

Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox. Provide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs. Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities. Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity. Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption. Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality. Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration. Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox. Apply policy, process, judgement, and governance consistently while balancing employee and business needs. Use insight and feedback to improve People processes, service quality, and decision-making. Resolve queries and coordinate activity in line with policy, service standards, and business expectations.

Role Scope

Solves complex problems with implications for cross-functional business processes and outcomes. Owns significant functional outcomes, resolves complex issues, and influences broader business decisions. Provides lead specialist / manager accountability, with responsibility for functional outcomes and strategic recommendations. Stakeholder reach typically includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme/change stakeholders. May lead or contribute to enterprise People initiatives, including experience, technology, operational excellence, AI, M&A, and change programmes.

Location / geographical focus

None (UK).

Band / grade alignment

Upper Band III / 14.

Reporting Relationships / Leadership

Works with senior stakeholders and may lead teams, managers, or enterprise initiatives. Key stakeholder interaction includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme stakeholders. Influences across functional boundaries to align People Experience priorities with Hiscox business outcomes and adoption needs.

Complexity & Problem Solving

Applies specialist knowledge and existing methodologies to complex problems and guides others in resolving complex issues. Solves complex problems with implications for cross-functional business processes and outcomes. Uses solid functional expertise, people leadership, process-improvement, programme, and change management experience. Applies broad autonomy to shape recommendations, delivery choices, and stakeholder alignment. Uses judgement to balance risk, quality, pace, user experience, technology enablement, and stakeholder expectations in day-to-day delivery. Escalates, challenges, or resolves issues at the appropriate level based on complexity, impact, and governance requirements. Identifies opportunities to improve operational excellence through simplified processes, data, automation, AI, and better manager and employee self-service.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn’t always have to be in the office, and we’re safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage, where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.