Lead Engineer - Carpentry

Platform Housing Group; Birmingham; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension up to 12%

Company van and fuel card

Mobile phone and tablet

Medicash health benefits

Ongoing learning and development

Job summary

Platform Housing Group's Platform Property Care is seeking a Lead Engineer – Carpentry to join our Birmingham team. You will deliver carpentry repairs in customers' homes and communal areas, while coaching colleagues and promoting best practice across our teams.

The role combines hands-on trade work (70–80%) with mentoring, audits, and developing apprentices. Applicants require NVQ Level 2/City & Guilds 2 in Carpentry, relevant experience in social housing, a full driving licence, and DBS

Qualifications

• NVQ Level 2/City & Guilds Level 2 in Carpentry or equivalent
• Additional Trade qualifications desired
• Significant experience as a Carpenter in the building trade
• Experience in occupied domestic properties
• Strong knowledge of health and safety requirements
• Experience recording job details using mobile devices
• Good IT and digital skills
• Ability to coach, support and develop colleagues
• Commitment to delivering excellent customer service
• Experience in social housing/housing association
• Previous coaching, mentoring or assessor experience
• Full valid driving licence essential
• DBS check required
• Role covers Birmingham with a max one-hour commute

Responsibilities

• Carry out carpentry repairs in customers' homes and communal areas
• Manage jobs from inspection through to completion with strong customer service
• Coach and mentor colleagues and assess competence
• Support apprentices and End Point Assessments
• Promote trade standards and best practice across platforms Property Care
• Work with Learning & Development teams on training initiatives
• Conduct trade audits and quality assessments
• Act as technical escalation point for carpentry queries
• Identify opportunities for continuous improvement

Skills

Health and safety

Coaching

Customer service

IT skills

Communication

Education

NVQ Level 2 / City & Guilds Level 2 in Carpentry

Additional Trade qualifications

Job description

Are you a highly skilled Carpenter who takes pride in delivering excellent repairs and maintenance and supporting others to succeed?

At Platform Property Care, we're looking for a Lead Engineer – Carpentry to join our team in Birmingham. This is an exciting opportunity for an experienced multi skilled Carpenter to combine hands‑on trade expertise supporting colleagues, driving quality standards and helping improve our service delivery.

Acting as the subject matter expert for carpentry, you'll spend around 70-80% of your time delivering repairs and maintenance work, while dedicating the remainder to coaching colleagues, assessing competence, supporting apprentices, and promoting best practice across our Property Care teams.

What could you be doing?

You'll be ensuring our customers' homes are maintained and repaired to a high standard while also helping to drive consistency, quality, and best practice across our Property Care teams.

As a Lead Engineer - Carpentry, you will:

• Carry out a wide range of carpentry repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring, and skills development.
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews, and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Identify opportunities for continuous improvement and help shape future ways of working.

No two days are the same. It's a challenging and rewarding role that offers the opportunity to combine practical trade expertise with developing others and improving services for our customers.

Who are we looking for?

You'll be a highly motivated and customer-focused professional who takes pride in delivering quality workmanship and supporting others to succeed.

You will be:

• A strong team player with a positive, can-do attitude.
• Comfortable working independently and taking ownership of your workload.
• Passionate about developing others and sharing your knowledge.
• Organised and focused on delivering right-first-time outcomes.
• Able to communicate effectively with customers, colleagues, and apprentices.
• Committed to maintaining excellent health and safety standards.

Some things we need from you:

• NVQ Level 2, City & Guilds Level 2, or equivalent qualification in Carpentry.
• Additional Trade qualifications
• Significant experience working as a Carpenter within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills
• The ability to coach, support and develop colleagues.
• A commitment to delivering excellent customer service.
• Experience working within social housing, a local authority or housing association.
• Previous coaching, mentoring, or assessor experience.
• A full valid driving licence is essential as this is a mobile role.
• As you will be working within Customers' homes this role requires a DBS check.
• This role is for a team covering Birmingham. Ideally you will only have a maximum of an hour's commute to this area.

Working for Platform Property Care, you will benefit from

• Competitive salary of £41,800 plus opportunities for overtime and out-of-hours payments.
• 25 days annual leave, with the option to purchase up to 5 additional days.
• Pension scheme with employer contributions of up to 12% (inclusive of life assurance).
• Company van and fuel card for business use.
• Mobile phone, tablet, and lone worker device.
• Access to healthcare and wellbeing benefits through Medicash.
• Ongoing learning and development opportunities.
• The chance to play a key role in shaping trade excellence across our Property Care teams.

Why apply?

This is an excellent opportunity for an experienced multi skilled Carpenter looking to take the next step in their career. As a Lead Engineer - Carpentry, you'll play a key role in driving technical excellence, developing colleagues, improving service quality, and delivering outstanding outcomes for customers.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. We value the contribution our colleagues make and are committed to developing a highly skilled and engaged workforce that delivers excellent services for our customers.

If this sounds like the place for you then we'd love to hear from you!