Lead Engineer

Part Of Platform Housing Group; Worcester; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution scheme

PPC Van + Fuel Card

Mobile phone, iPad & lone worker

Medicash healthcare

Job summary

Platform Property Care is hiring two Lead Gas Engineers to provide technical leadership across Worcestershire gas servicing operations. You will mentor colleagues, resolve complex repairs, and ensure safe, compliant service delivery while supporting flexible appointment scheduling in customers’ homes.

Applicants should hold ACS gas qualifications (CCN1, CENWAT, CKR1, HTR1, MET1, CPA1) and related plumbing/heating qualifications, with a valid UK driving licence and DBS check.

Qualifications

• ACS gas qualifications required or in progress.
• Experience with domestic gas appliances and complex heating systems.
• Ability to diagnose, repair and service in occupied homes.

Responsibilities

• Lead gas servicing operations with technical leadership across Worcestershire.
• Resolve complex heating repairs and ensure safe, compliant service delivery.
• Mentor and support colleagues; improve team performance.
• Gain access to properties and support appointments with flexibility.
• Maintain documentation and uphold customer care standards.

Skills

Strong technical background

Excellent communication

First-time fix rate

Experience in occupied domestic homes

Customer service

Independent working

Written and verbal communication

Problem solving

IT literacy with handheld devices

UK driving licence

DBS check

Flexibility and out-of-hours

Worcestershire/mobile role logistics

Education

ACS gas qualifications (CCN1, CENWAT, CKR1, HTR1, MET1, CPA1)

NVQ Level in Plumbing, Heating, Ventilation (or equivalent)

Unvented hot water qualification

LPG and Oil qualifications or willingness to obtain

Full UK driving licence

Job description

Are you a highly skilled Gas Engineer who enjoys solving complex technical problems and supporting others to succeed?, At Platform Property Care, we're looking for two Lead Engineers to provide technical expertise and leadership across our gas servicing operations in Worcestershire. Working closely with operational teams, you'll help resolve challenging cases, mentor colleagues, and contribute to the delivery of safe, efficient, and customer-focused services. This is an excellent opportunity to move into a role where your knowledge and experience can make a real difference.

Reporting to the Heating Service Delivery Manager, you will provide specialist technical support across our gas operations, helping to resolve complex repairs, gain access to hard-to-reach properties, and support appointments that require a flexible approach.

If you are passionate about delivering safe, compliant services, supporting customers with empathy, and sharing your technical expertise to improve team performance, we'd love to hear from you.

Appropriate ACS gas qualifications (e.g., CCN1, CENWAT, CKR1, HTR1, MET1, CPA1).

• -NVQ Level in 2 Plumbing, Heating, Ventilation (or equivalent) is essential.
• -Unvented hot water qualification.
• -High level of competency in diagnosing and carrying out complex heating repairs
• -Basic electrical understanding of complex heating systems.
• -LPG and Oil qualifications, or willingness to achieve these during probation.

Experience & Skills

• -Strong technical background and experience across a range of domestic gas appliances.
• -Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues and other trades.
• -Proven track record of achieving high first-time fix rates.
• -Experience working in occupied domestic properties.
• -Knowledge of Social Housing and relevant legislation including Awaab's Law would be an advantage
• -Competence using portable tools, ladders, and equipment.
• -Strong customer service skills and ability to manage sensitive situations.
• -Ability to work independently, make sound decisions, and manage complex cases effectively.
• -High standard of written and verbal communication.
• -Strong problem-solving skills with a continuous improvement mindset.
• -IT literacy, including use of handheld devices and email.
• -Full current valid UK driving licence is essential, as this is a mobile role.
• -As you will be working in our customers' homes you would also require a DBS check.
• -Flexibility to work varying hours and days to meet operational priorities and maintain service cover.
• -Willingness to participate in the out-of-hours rota.
• -This is a mobile role covering Worcestershire, so you will need to live within a reasonable travelling distance of the area. Ideally no further than an hour's commute., This role is mobile, so it is essential you have a current valid driving licence. Unfortunately, we cannot progress applications from applicants who do not hold this.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

Basic salary of £46,000 per annum (additional can be earned from voluntary overtime and out of hours)

• -25 days holiday plus opportunity to buy additional 5 days leave
• -Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• -PPC Van + Fuel Card
• -Mobile phone, iPad & lone worker device provided
• -Access to free healthcare and dental plan through Medicash