Lead Engineer - Plumbing

Part Of Platform Housing Group; Worcester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company van and fuel card for business

25 days annual leave

Pension scheme 12%

Job summary

Platform Property Care is seeking a Lead Engineer - Plumbing to join our Worcestershire-based team. This mobile role covers homes and communal spaces, delivering high-quality repairs and maintenance while mentoring colleagues and driving best practice.

You will manage plumbing jobs from inspection to completion, coach apprentices, uphold health and safety standards, and act as a technical escalation point. A full driving licence and DBS check are required.

Qualifications

• NVQ Level 2 in Plumbing or equivalent qualification.
• Unvented Hot Water qualification is essential
• Significant experience as a Plumber in the building trade
• Experience working within occupied domestic properties
• Experience in social housing, a local authority or housing association
• Full valid driving licence is essential (mobile role)
• DBS check required

Responsibilities

• Carry out a wide range of plumbing repairs and maintenance in homes and communal areas.
• Manage jobs from inspection to completion with excellent customer service.
• Coach, mentor and develop colleagues.
• Assess and sign off colleagues against multiskill framework; support apprentices through EPA.
• Promote consistent trade standards and best practice across Platform Property Care.
• Support trade training and upskilling initiatives with Learning & Development.
• Conduct trade audits, reviews and quality assessments.
• Act as technical expert and escalation point for trade queries.
• Monitor industry developments and health and safety to drive continuous improvement

Skills

Team leadership

Coaching

Customer service

Health & safety

Driving licence

Education

NVQ Level 2 in Plumbing

Tools

Mobile devices

IT skills

Job description

Are you a highly skilled Plumber who takes pride in delivering excellent repairs and maintenance and supporting others to succeed? At Platform Property Care, we're looking for three Lead Engineers - Plumbing to join our team in Worcestershire. This is an exciting opportunity for an experienced multi skilled Plumber to combine hands-on trade expertise supporting colleagues, driving quality standards and helping improve our service delivery.

What could you be doing?

You will be ensuring our customers' homes are maintained and repaired to a high standard while also helping to drive consistency, quality and best practice across our Property Care teams.

As a Lead Engineer - Plumbing, you will:

• Carry out a wide range of plumbing repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring and skills development
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Monitor industry developments, legislation and emerging technologies to support continuous improvement and enhance service delivery.

No two days are the same. It's a challenging and rewarding role that offers the opportunity to combine practical trade expertise with developing others and improving services for our customers.

You will be a highly motivated and customer-focused professional who takes pride in delivering quality workmanship and supporting others to succeed.

You will be:

• A strong team player with a positive, can-do attitude.
• Comfortable working independently and taking ownership of your workload.
• Passionate about developing others and sharing your knowledge.
• Organised and focused on delivering right-first-time outcomes.
• Able to communicate effectively with customers, colleagues and apprentices.
• Committed to maintaining excellent health and safety standards.

Some things we need from you:

• NVQ Level 2 in Plumbing, completed apprenticeship or equivalent qualification.
• Additional Trade qualifications.
• Unvented Hot Water qualification is essential
• Significant experience working as a Plumber within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills
• The ability to coach, support and develop colleagues.
• A commitment to delivering excellent customer service
• Experience working within social housing, a local authority or housing association.
• Previous coaching, mentoring or assessor experience.
• A full valid driving licence is essential as this is a mobile role.
• As you will be working within customers' homes this role requires a DBS check.

This is an excellent opportunity for an experienced multi skilled Plumber looking to take the next step in their career. As a Lead Engineer - Plumbing, you'll play a key role in driving technical excellence, developing colleagues, improving service quality, and delivering outstanding outcomes for customers.

This role is mobile, so it is essential that you hold a valid UK driving licence. Unfortunately, we cannot progress applications from candidates who do not hold this.

This role is for a team covering Worcestershire. Ideally you will only have a maximum of an hour's commute to this area.

Working for Platform Property Care, you will benefit from

• Competitive salary of £41,800 plus opportunities for overtime and out-of-hours payments.
• 25 days annual leave, with the option to purchase up to 5 additional days.
• Pension scheme with employer contributions of up to 12% (inclusive of life assurance).
• Company van and fuel card for business use.