Impactful Career Coach & Employment Advisor

Maximus; Newtown, Machynlleth; Remote; GBP 23,000 - 29,000; Full time

Job summary

Maximus is seeking an Employment Advisor to work with a caseload of customers, helping them overcome barriers to employment and achieve secure, sustained employment. You will build strong relationships, motivate clients, and develop tailored action plans while meeting targets.

The role involves coaching, assessments, collaboration with local services, and delivering high-quality support across Newtown and Machynlleth sites, with travel between locations.

Qualifications

• Customer focused with a strong commitment to customer care.
• A strong team player with a positive and flexible approach to work and colleagues.
• Previous Experience of working in a fast paced, target driven environment.
• Previous Experience of delivering services to meet contractual and quality standards.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google.
• Strong communicator – demonstrating an ability to listen, question and build relationships.
• Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers.
• Demonstrable ability to plan and organise workload to meet required targets and deadlines.
• Prior experience of working in a similar role in the Welfare to Work sector is desirable
• Knowledge of the employability industry is desirable
• Previous experience of working in a Recruitment Background is desirable.

Responsibilities

• Meet personal performance targets and Key Performance Indicators.
• Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching.
• Undertake in-depth assessments using a suite of tools to understand circumstances, preferences and barriers to progression.
• Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.
• Use an integration framework of local specialist services to obtain support addressing issues (e.g. substance misuse, debt advice, health and vocational training).
• Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
• Co-produce effective in-work support plans with participants and employers.
• Proactively participate in continuous improvement activities to ensure the service delivers excellent customer service.
• Fully comply with company policies including personal data security, safeguarding and health & safety.
• Work from local hubs and community outreach locations to increase service accessibility.

Skills

Customer focus

Team player

Target driven

IT literacy

Communication

Problem solving

Time management

Welfare to Work experience

Employability knowledge

Recruitment background

Job description

Maximus is seeking an Employment Advisor to work with a caseload of customers, helping them overcome barriers to employment and achieve secure, sustained employment. You will build strong relationships, motivate clients, and develop tailored action plans while meeting targets.

The role involves coaching, assessments, collaboration with local services, and delivering high-quality support across Newtown and Machynlleth sites, with travel between locations.