Lead, Early Help Advice Line (6-Month Contract)

Service Care; Barry; On-site; GBP 38,000 - 52,000; Part time

Job summary

Vale of Glamorgan Council is seeking an experienced Early Help Advice Line Lead to oversee the day-to-day operation of the Advice Line within Children’s Services in Barry, Wales. The role focuses on early intervention, safeguarding and family support, coordinating referrals and supervising a team of advisors.

You will collaborate with health, education, social services and voluntary partners to ensure timely, high-quality interventions.

Qualifications

• Experience working in Early Help, Children’s Services or Family Support.
• Experience supervising or leading a team of staff.
• Experience managing referrals, caseloads and team workloads.
• Excellent communication and interpersonal skills for professionals and families.
• Ability to work with multi-agency partners.
• Strong organisational skills and ability to manage priorities.
• Commitment to improving outcomes for children, young people and families.
• Enhanced DBS certificate.

Responsibilities

• Directly supervise, manage and support a team of Early Help Advice Line Advisors.
• Allocate referrals and caseloads, ensuring workloads are distributed effectively.
• Coordinate team rotas and manage day-to-day operational demands.
• Provide advice and guidance to professionals and families on appropriate support services and interventions.
• Monitor, audit and evaluate service delivery to maintain high standards of practice.
• Undertake and oversee assessments of need and risk to inform appropriate interventions.
• Work collaboratively with colleagues across health, education, social services and voluntary sector organisations.
• Support effective multi-agency working to achieve positive outcomes for children, young people and families.
• Contribute to service development, improvement initiatives and performance management processes.
• Maintain accurate case records and ensure compliance with safeguarding legislation, policies and procedures.

Skills

Team supervision

Referrals management

Multi-agency collaboration

Communication skills

Organizational skills

Job description

Vale of Glamorgan Council is seeking an experienced Early Help Advice Line Lead to oversee the day-to-day operation of the Advice Line within Children’s Services in Barry, Wales. The role focuses on early intervention, safeguarding and family support, coordinating referrals and supervising a team of advisors.

You will collaborate with health, education, social services and voluntary partners to ensure timely, high-quality interventions.