Early Help Advice Line Lead

Service Care Solutions; Barry; On-site; GBP 38,000 - 52,000; Part time

Job summary

Vale of Glamorgan Council is seeking an experienced Early Help Advice Line Lead to oversee the day-to-day operation of the Advice Line within Children’s Services in Barry, Wales. The role focuses on early intervention, safeguarding and family support, coordinating referrals and supervising a team of advisors.

You will collaborate with health, education, social services and voluntary partners to ensure timely, high-quality interventions.

Qualifications

• Experience working in Early Help, Children’s Services or Family Support.
• Experience supervising or leading a team of staff.
• Experience managing referrals, caseloads and team workloads.
• Excellent communication and interpersonal skills for professionals and families.
• Ability to work with multi-agency partners.
• Strong organisational skills and ability to manage priorities.
• Commitment to improving outcomes for children, young people and families.
• Enhanced DBS certificate.

Responsibilities

• Directly supervise, manage and support a team of Early Help Advice Line Advisors.
• Allocate referrals and caseloads, ensuring workloads are distributed effectively.
• Coordinate team rotas and manage day-to-day operational demands.
• Provide advice and guidance to professionals and families on appropriate support services and interventions.
• Monitor, audit and evaluate service delivery to maintain high standards of practice.
• Undertake and oversee assessments of need and risk to inform appropriate interventions.
• Work collaboratively with colleagues across health, education, social services and voluntary sector organisations.
• Support effective multi-agency working to achieve positive outcomes for children, young people and families.
• Contribute to service development, improvement initiatives and performance management processes.
• Maintain accurate case records and ensure compliance with safeguarding legislation, policies and procedures.

Skills

Team supervision

Referrals management

Multi-agency collaboration

Communication skills

Organizational skills

Job description

Are you an experienced Early Help or Children's Services professional with a passion for supporting families and making a positive difference to the lives of children and young people? We are currently recruiting for an Early Help Advice Line Lead to join Vale of Glamorgan Council's Children’s Services on an initial 6-month temporary contract, with the potential for ongoing extension. The service plays a vital role in identifying the needs of children, young people and families at an early stage, ensuring they receive the right support and interventions to prevent difficulties from escalating. You will oversee the day-to-day running of the team, ensuring referrals are managed effectively, workloads are appropriately allocated and a high-quality, responsive service is consistently delivered. This is an excellent opportunity for an experienced practitioner with team leadership or supervisory experience to take on a key role within a service focused on early intervention, family support and safeguarding.

Key Responsibilities

• Directly supervise, manage and support a team of Early Help Advice Line Advisors.
• Allocate referrals and caseloads, ensuring workloads are distributed effectively.
• Coordinate team rotas and manage day-to-day operational demands.
• Provide advice and guidance to professionals and families on appropriate support services and interventions.
• Monitor, audit and evaluate service delivery to maintain high standards of practice.
• Undertake and oversee assessments of need and risk to inform appropriate interventions.
• Work collaboratively with colleagues across health, education, social services and voluntary sector organisations.
• Support effective multi-agency working to achieve positive outcomes for children, young people and families.
• Contribute to service development, improvement initiatives and performance management processes.
• Maintain accurate case records and ensure compliance with safeguarding legislation, policies and procedures.

About You

• Previous experience working within Early Help, Children's Services, Family Support or a similar social care environment.
• Experience supervising, leading or managing a team of staff.
• Experience managing referrals, caseloads and team workloads.
• Excellent communication and interpersonal skills, with the ability to provide clear advice and guidance to professionals and families.
• The ability to work effectively with a range of multi-agency partners.
• Strong organisational skills and the ability to manage competing priorities.
• A commitment to improving outcomes for children, young people and families.
• Enhanced DBS certificate