Lead Delivery Manager - BCP and Crisis Management

The Openwork Partnership; Swindon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic financial services organization in Swindon is seeking a Lead Delivery Manager for BCP and Crisis Management. You will develop strategies to manage operational risks and ensure business continuity. Key responsibilities include coordinating crisis response plans, engaging stakeholders, and improving resilience capabilities. The ideal candidate has experience in crisis management and risk management, along with a professional qualification in Business Continuity. This position offers a competitive salary and a supportive work environment.

Benefits

Salary - Up to £70,000

Bonus scheme - 10%

Pension scheme with 5% matched contribution

Critical illness cover

Income protection

Death in service cover - 4x salary

27 days holiday + bank holidays

Flexible benefits including private medical insurance

Qualifications

• Experience delivering crisis management and operational resilience initiatives.
• Knowledge of FCA/PRA expectations in the UK.
• Proven people management skills.

Responsibilities

• Deliver actions from consultant led discovery and improvement projects.
• Coordinate implementation of crisis and incident response plans.
• Facilitate crisis simulations and post incident reviews.

Skills

Crisis management

Operational resilience

Stakeholder engagement

Risk management

Leadership

Communication skills

Education

Recognised professional qualification in Business Continuity or Crisis Management

Tools

Crisis response tools

Business continuity planning tools

Job description

Overview

This is a 12 month FTC, hybrid role, based in our Swindon office, with the requirement to be in the office 2-3 days a week. As Lead Delivery Manager - BCP and Crisis Management, you'll be responsible for safeguarding the stability and continuity of the organisation. This involves developing and implementing strategies to manage operational risks, ensuring compliance with regulatory requirements, and maintaining business continuity plans. The role also includes engaging with stakeholders, promoting a culture of resilience, and continuously improving the organisation's resilience capabilities. The team includes a Business Continuity & Group Incident Manager, whom you will manage and partner with to deliver the actions from the consultant led discovery.

Responsibilities

• Delivering against actions from consultant led discovery and improvement projects to enhance the organisations business continuity, crisis management framework, tools and processes.
• Coordinating the implementation of crisis and incident response plans across the organisation.
• Facilitating crisis simulations, exercises and post incident reviews to test and refine readiness.
• Working with stakeholders to embed clear escalation protocols and communication plans.
• Tracking, monitor and report on delivery milestones, risks and benefits to senior management.
• Ensuring alignment of crisis management initiatives with Business Continuity Planning and Operational Resilience programmes.
• Identifying and mapping business critical processes.
• Reviewing and revise current IBS methodology.
• Leading efforts to continuously improve the organisation's operational resilience capabilities, including the adoption of new technologies and best practices.
• Experience in delivering crisis management, business continuity or operational resilience initiatives within a complex, multi stakeholder organisation (financial services experience preferred).
• Knowledge of relevant regulatory requirements and industry standards e.g. FCA/PRA expectations in the UK.
• Preferably a recognised professional qualification in Business Continuity or Crisis Management.
• Proven experience in operational resilience or risk management, ideally within financial services or regulated environments.
• Proven people management skills and evidence the leadership skills to inspire and motivate others towards a common goal.
• In-depth understanding of relevant regulations and standards related to operational resilience in the financial services sector.
• Demonstrable experience leading cross-functional resilience initiatives at group level.
• Strong verbal and written communication skills, with the ability to effectively communicate with senior management, regulators, and other stakeholders.
• A practical understanding of operational resilience principles and regulatory expectations together with a familiarity of relevant technologies and tools used in operational resilience, risk management, and business continuity planning.
• Ability to work in a fast paced, high-pressure environment with a timebound delivery focus.

Company culture and benefits

We"re a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We"re investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We are proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague's individual differences and identities - just like our financial advice, for us, it's personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

Benefits

• Salary - Up to £70,000
• Bonus scheme - on target bonus - 10%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.