Lead Conference & Events Manager | Premier Experiences

Eastlands Venue Services Limited; Manchester; Sur place; GBP 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance - Vitality (

Group Life Assurance - 4x salary

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme & Wellbe

Résumé du poste

Eastlands Venue Services Limited is seeking a proactive Conference & Event Manager to lead planning, coordination and delivery of conferences, corporate events, private functions and hospitality experiences across the venue. You will work closely with clients and internal teams to ensure exceptional guest experience and hit commercial targets.

You will manage the full event lifecycle from initial planning and client engagement through to operational delivery, post-event evaluation and continuous

Qualifications

• Proven experience managing conferences, corporate events, hospitality functions or large-scale events.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management abilities.
• Experience managing multiple events simultaneously.
• Demonstrable leadership and people management experience.
• Strong commercial awareness with experience managing budgets.
• Ability to make effective decisions under pressure.
• Exceptional attention to detail.
• Flexible approach to working evenings, weekends and event days.

Responsabilités

• Manage a portfolio of conferences, meetings, corporate events, exhibitions, dinners and private functions.
• Coordinate event requirements with clients, internal departments and external suppliers.
• Produce detailed event briefs, function sheets, room layouts and operational plans.
• Conduct client meetings, planning sessions and venue site visits.
• Ensure event spaces are prepared and presented to the highest standards.
• Lead the operational delivery of conferences and events from set-up through to completion.
• Act as the primary point of contact for clients throughout their event.
• Monitor service delivery and guest experience, ensuring operational excellence.
• Resolve operational issues quickly and professionally.
• Conduct post-event debriefs and identify opportunities for continuous improvement.
• Build strong relationships with clients, suppliers and internal stakeholders.
• Provide professional advice and recommendations throughout the planning process.
• Ensure client expectations are understood, managed and exceeded wherever possible.
• Support repeat business through exceptional customer service.
• Lead, motivate and develop Conference & Events Supervisors, Coordinators and casual event teams.
• Support recruitment, onboarding and training of event colleagues.
• Deliver pre-event briefings and ensure clear communication of responsibilities.
• Foster a collaborative, service-led culture across the team.
• Manage event budgets and support achievement of revenue targets.
• Monitor event costs, forecasting and invoicing.
• Identify opportunities to improve operational efficiencies and maximise profitability.
• Support the development of new event packages and guest experiences.
• Ensure all events are delivered in accordance with company policies and legal requirements.
• Complete risk assessments where required.
• Maintain compliance with health, safety, food safety, licensing and venue procedures.
• Promote safe working practices across all event teams.

Connaissances

Conference management

Event planning

Project management

Stakeholder management

Budget management

Leadership

Communication

Detail oriented

Flexible hours

Formation

Events/Hospitality management degree

Outils

Priava

Delphi

Momentus

Description du poste

Eastlands Venue Services Limited is seeking a proactive Conference & Event Manager to lead planning, coordination and delivery of conferences, corporate events, private functions and hospitality experiences across the venue. You will work closely with clients and internal teams to ensure exceptional guest experience and hit commercial targets.

You will manage the full event lifecycle from initial planning and client engagement through to operational delivery, post-event evaluation and continuous