Lead, Community Services & Partnerships

Epilepsy Action; Leeds; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Epilepsy Action is seeking an experienced Communities Development Manager to lead and deliver accessible, inclusive community services for people affected by epilepsy across the UK. You will lead peer support and counselling, strengthen referral pathways and partnerships, and identify new opportunities to extend reach and impact.

You will use insight and service data to reduce barriers to participation, ensuring people access the right support at the right time.

Qualifications

• Experience of managing and developing community-based services or programmes.
• Strong people-management skills, including coaching, performance management and supporting dispersed teams or volunteers.
• Experience of leading service improvements from planning through to implementation and review.
• The ability to use data, insight and feedback to improve quality, reach and impact.
• Experience of developing effective partnerships across voluntary, community, health or social care settings.
• Sound knowledge of safeguarding, risk management and complaints handling.
• Experience of managing budgets and reporting against targets, KPIs or funding requirements.
• Excellent communication, relationship-building, organisational and digital skills.
• A genuine commitment to inclusion, co-production and improving the lives of people affected by epilepsy.

Responsibilities

• Lead the development and delivery of accessible, inclusive community services for people affected by epilepsy across the UK.
• Lead peer support and counselling services, strengthen referral pathways and community partnerships.
• Identify new opportunities to extend reach and impact.
• Use data and service insights to reduce barriers to participation and ensure timely access to support.
• Manage and develop a high-performing team; support volunteers; oversee service quality and performance.
• Manage budgets and risks; contribute to organisational strategy and safeguarding leadership.
• Deputise for the Director of Services when required; collaborate across teams.
• Support flexible working and in-person collaboration at the Leeds office as needed.

Skills

Community-based services

People management

Service improvement

Data-driven decisions

Partnership development

Safeguarding & risk management

Budget & reporting

Communication & digital skills

Inclusion & co-production

Job description

Epilepsy Action is seeking an experienced Communities Development Manager to lead and deliver accessible, inclusive community services for people affected by epilepsy across the UK. You will lead peer support and counselling, strengthen referral pathways and partnerships, and identify new opportunities to extend reach and impact.

You will use insight and service data to reduce barriers to participation, ensuring people access the right support at the right time.