Lead Business & Data Analyst

PRS for Music; Greater London; Híbrido; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

PRS for Music is seeking a senior business/data analyst to lead analytics across complex change initiatives in Membership. You will translate strategic needs into data requirements, dashboards and delivery artefacts, supporting the MCPS project and transitioning to BAU delivery thereafter.

You will work with federated data sets, design governance for data models and reporting, and collaborate with product, technology, and external stakeholders to enable informed decision-making.

Formación

• Significant experience in a senior business analyst, data analyst or BI delivery role in complex transformation programs.
• Proven ability to translate complex business problems into clear, structured delivery outputs.
• Experience with data modelling, data categorisation, demand analysis and dashboard design.

Responsabilidades

• Lead analysis, design and delivery activity for MCPS project commitments.
• Translate MCPS requirements into business/data requirements, user stories and acceptance criteria.
• Design and support revised Salesforce data model governance and reporting needs.
• Conduct data analysis using federated data sets to inform operating models and performance expectations.
• Define case routing rules and future-state processes with stakeholders across product, tech and third parties.
• Identify automation opportunities and input into design outputs for scalable automation.
• Translate SLA and SLT requirements into dashboards and performance monitoring outputs.
• Serve as link between business teams, data/analytics teams, and delivery teams throughout lifecycle.
• Support testing, validation and implementation with testable requirements and defect analysis.

Conocimientos

Stakeholder management

Analytical thinking

Data analysis

Communication skills

Agile delivery

Herramientas

Power BI

Salesforce

Descripción del empleo

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

To lead business and data analysis activity across complex change initiatives in Membership. Working with federated data sets to translate strategic and operational needs into clear business requirements, data requirements, process designs and analytical outputs that support effective decision-making and successful delivery.

The role provides senior analytical capability for the MCPS project for Membership, shaping future-state processes, analytics, reporting and monitoring approaches, and ensuring business requirements are understood, evidenced and translated into deliverable solutions. When the MCPS project has been completed, the role will transition to support business as usual activity.

Responsibilities

• Lead the analysis, design and delivery activity required for the MCPS project commitments, including completing SLA rework that require senior or lead data analysis capability.
• Analyse current and future-state business processes, translating MCPS requirements into clear business requirements, data requirements, user stories, acceptance criteria and delivery artefacts.
• Design and support delivery of a revised Salesforce categorisation data model, ensuring governance and reporting needs are understood and documented.
• Using federated data sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations.
• Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders.
• Identify opportunities for automation and produce, or provide input into, the analysis and design outputs needed to support effective, scalable and controlled automation within the MCPS future-state solution.
• Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance.
• Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams, technology delivery teams, ensuring requirements, risks, assumptions and dependencies remain clear throughout the delivery lifecycle.
• Support testing, validation and implementation activity by defining, or helping to define, testable requirements, reviewing outputs, analysing defects and ensuring delivered solutions meet agreed business and data outcomes- per squad R&Rs

About You

• Significant experience in a senior business analyst, data analyst, business intelligence or analytical delivery role, ideally within complex transformation or service improvement programmes.
• Proven ability to analyse complex business problems, processes, data flows and service performance requirements, and translate them into clear, structured delivery outputs.
• Experience of data modelling, data categorisation, demand analysis, reporting requirements and dashboard design, with the ability to define meaningful measures, controls and performance indicators.
• Experience working with CRM, case management, workflow or service-management platforms; Salesforce experience is desirable.
• Strong understanding of the software development lifecycle, Agile delivery practices, requirements management, testing and implementation governance.
• Excellent stakeholder management, facilitation and communication skills, with the ability to work confidently across business, technology, data and third-party teams.
• Advanced analytical capability and confidence using data tools, reporting platforms and Microsoft applications; Power BI or equivalent visualisation experience is desirable.
• Ability to manage multiple priorities, make sound judgements from incomplete information and produce high-quality documentation at pace.

What’s in it for you?

• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
• We invest in the development of our people to drive our ambitions forward
• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to eight weeks of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our Interview Process For This Role Is Simple

• First stage interview will take place virtually on MS Teams.
• Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.