Salesforce Marketing Cloud Manager

Radius Limited; Crewe; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Pension

Life assurance

Employee fuel card scheme

Electric Vehicle scheme

Employee assistance programme

Wellness and healthcare assistance via

Cycle to work' scheme

Free breakfast daily in the office

Free gym access at Radius Campus HQ

Job summary

Radius Limited's central Marketing Communications team is seeking an experienced Salesforce Marketing Cloud expert to own end-to-end platform delivery, journeys and campaigns. You will analyse performance data and translate insights into actionable recommendations across international markets, collaborating with data science and CRM teams.

This onsite role at Radius Campus HQ in Crewe offers a busy, collaborative environment with a strong emphasis on governance, mentorship, and continuous

Qualifications

• Hands-on ownership of Salesforce Marketing Cloud across journeys and campaigns.
• Experience building and managing Data Extensions in Email Studio within multi-BU environments.
• Ability to design end-to-end journeys with complex logic and triggers.
• Proficiency in AMPscript and T-SQL for audience personalisation and data queries.
• Understanding of email deliverability fundamentals and sender reputation.
• Mentoring experience and proactive platform improvement mindset.

Responsibilities

• Own and administer Salesforce Marketing Cloud end-to-end: Journey Builder, Automation Studio, Email Studio and Content Builder.
• Design and optimise customer journeys across markets and Business Units with complex logic.
• Collaborate with data science and CRM teams to power audiences via Data Extensions.
• Maintain dashboards and reporting on campaign and journey performance; drive improvements from data.
• Govern deployment of email templates and manage third-party tools for the platform.
• Mentor a Junior Marketing Cloud Developer and contribute to global initiatives.

Skills

Salesforce Marketing Cloud

Journey Builder

Email Studio

Content Builder

T-SQL

AMPscript

Data Extensions

Deliverability management

Mentoring

Platform governance

Job description

You will work in our central Marketing Communications team, owning the Salesforce Marketing Cloud platform end-to-end and building the automated journeys and campaigns that connect our customer data to real business outcomes, from acquisition through to retention. You will be responsible for analysing data to track campaign and journey performance and turning that into clear, actionable recommendations, so a strong grasp of data and Salesforce products is essential. Our work with Marketing Cloud is at a mature stage, spanning multiple Business Units and international markets, but there is still plenty more to build. In this role, you'll have real scope to shape how the platform is used across the wider business, not just execute within it. In-person collaboration is very important to us. This is an office-based role, working Monday to Friday from our Radius Campus head office in Crewe, Cheshire. The onsite facilities are excellent, including gym, changing rooms, café, barista bar, and multiple breakout areas. What you'll be doing…

• Own and administer Salesforce Marketing Cloud end-to-end, including Journey Builder, Automation Studio, Email Studio and Content Builder
• Design, build and optimise customer journeys across multiple markets and Business Units, including complex journey logic such as decision splits, triggers, suppression and re-entry rules
• Work closely with data science and Salesforce CRM teams to build and maintain the audiences (Data Extensions) that power our campaigns and journeys
• Write T-SQL queries for audience selection and use AMPscript to personalise sends, with a good understanding of the underlying CRM database
• Own reporting on campaign and journey performance, building and maintaining dashboards, and recommending improvements based on what the data shows
• Manage email deliverability and sender reputation, including domain authentication and monitoring for delivery issues
• Own the governance and deployment process for Salesforce email templates across the business
• Evaluate and manage the third-party vendors and tools that support the platform
• Collaborate with other team members, including the design, comms, data and pricing teams
• Manage and mentor a Junior Marketing Cloud Developer, supporting their development and reviewing their delivery, Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, we will do our best to support you.

Qualifications

• Genuine hands-on ownership experience with Salesforce Marketing Cloud, ideally as the person responsible for the platform rather than one user of it within a wider marketing role
• Experience creating and managing Data Extensions in Email Studio, ideally including multi-Business-Unit environments
• Experience creating user journeys in Journey Builder, including end-to-end configuration of more complex, multi-step logic
• Experience in Content Builder - end-to-end creation of a new email message with Content Blocks
• Confidence writing T-SQL queries for audience selection, with a good understanding of the CRM database
• Comfortable with AMPscript personalisation and basic editing of HTML and CSS
• An understanding of email deliverability fundamentals (authentication, sender reputation, feedback loops) is a strong plus
• Experience managing or mentoring another team member is desirable but not essential
• A proactive, ownership mindset - comfortable being the go-to platform expert and driving improvements rather than waiting to be asked

You'll be contributing to vital marketing and CRM initiatives that support our entire global business.

A standout workspace

Based in our purpose-built Radius Campus HQ in Crewe, you'll enjoy:

• Modern, collaborative workspaces
• Onsite gym, café, and barista station
• A unique sports bar
• And yes… Doctor Who themed features throughout the office!

Career development

Your impact on Radius will be rewarded with the opportunity to progress your career in many directions. The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working. Every individual, from entry-level to the senior team, have their own personal development plans with clear routes for progression and regular reviews.

Rewards and benefits

In addition to a competitive salary, you'll have access to a reward and benefits package which includes:

• Performance-based bonus
• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via 'Help@Hand' by Unum
• Cycle to work' scheme
• Free breakfast daily in the office
• Free gym access at Radius Campus HQ

About Radius

Driving business forward Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we’re trusted by over 470,000 businesses to help them grow and become more productive. With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses. Our values… Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next. Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future. Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger. Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively.