Systems Analyst – M&BD Platforms

Law-Hire Limited; West of England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Pension contribution

Job summary

Simmons & Simmons is seeking a Systems Analyst to join the IT department in Bristol. You will own day-to-day support for M&BD applications (InterAction, Introhive, Vuture) and manage integrations via Azure APIM to enhance client engagement.

You will work with Product Managers, Business Partners and Scrum Masters to translate requirements into system changes, support data quality initiatives and deliver knowledge materials for users.

Qualifications

• Experience with CRM and marketing platforms, particularly InterAction, Introhive, and Vuture.
• Experience supporting integrations and data flows between CRM systems and other platforms.
• Familiarity with Azure API Management (APIM) for secure, scalable integrations.
• Ability to translate business requirements into system enhancements and new functionality.
• Knowledge of agile delivery practices, including backlog management and sprint planning.

Responsibilities

• Provide day-to-day support and technical ownership of M&BD applications such as InterAction, Introhive and Vuture.
• Act as primary contact for incident resolution, service requests, and change management for M&BD systems.
• Manage configurations, upgrades and vendor relationships to ensure platform stability and performance.
• Collaborate with the M&BD team to translate business requirements into system enhancements or new functionality.
• Maintain and improve integrations between M&BD systems and other platforms (Teams, InterAction, Introhive, Vuture).
• Support data quality initiatives including deduplication, enrichment and relationship mapping.
• Produce and maintain documentation, training materials and knowledge articles for end users and support teams.
• Plan and prioritise work using agile methodologies (backlog, sprints, user stories).
• Engage with stakeholders to manage expectations and gather feedback on system performance.

Skills

CRM platforms

Azure API Management

Agile delivery

Stakeholder communication

Data integration

End-user training

SQL / data handling

Tools

InterAction

Introhive

Vuture

Azure APIM

Job description

The role:

We are looking for a Systems Analyst to join our IT department in Bristol.

The role will provide dedicated technical and functional support for the suite of applications used by the Marketing & Business Development (M&BD) team. This includes:

• Acting as the primary point of contact for M&BD application support and development.

• Ensuring the stability, performance, and usability of platforms such as InterAction, Introhive, and Vuture.

• Supporting the M&BD team in leveraging new and existing technology to drive client engagement and business development.

• Managing integrations and data flows between M&BD systems and other platforms – including:

• Use of Azure API Management (APIM) for secure, scalable integrations between M&BD systems and other platforms – including support for event-driven workflows, such as syncing attendee data and engagement insights between Microsoft Teams webinars, InterAction, and Introhive to enhance client relationship tracking and campaign effectiveness.

• Synchronisation between Introhive and InterAction for CRM enrichment and relationship intelligence.

• Data exchange between Vuture and InterAction to support targeted marketing campaigns and event communications.

• Contributing to the continuous improvement of M&BD tools and processes through stakeholder collaboration and technical insight.

What will you do:

• Provide day-to-day support and technical ownership of M&BD applications, including InterAction, Introhive, and Vuture.

• Act as the primary contact for incident resolution, service requests, and change management related to M&BD systems.

• Manage system configurations, upgrades, and vendor relationships to ensure platform stability and performance.

• Collaborate with the M&BD team to understand business requirements and translate them into system enhancements or new functionality.

• Maintain and improve integrations between M&BD systems and other platforms, including: Microsoft Teams and InterAction via Azure API Management (APIM); Introhive and InterAction for CRM enrichment and relationship intelligence; and Vuture and InterAction for marketing campaign and event communications.

• Support data quality initiatives, including contact deduplication, enrichment, and relationship mapping.

• Contribute to strategic projects that enhance client engagement, marketing automation, and business development analytics.

• Produce and maintain documentation, training materials, and knowledge articles for end users and support teams.

• Monitor system performance and proactively identify areas for improvement or optimisation.

• Participate in testing, deployment, and post-implementation support for new features and integrations.

• Plan and prioritise work using agile methodologies, including creating and managing user stories, sprints, and backlogs to ensure timely and efficient delivery of updates and new features across M&BD systems.

• Collaborate with Product Managers, Business Partners, and Scrum Masters to maintain delivery expectations and ensure alignment with M&BD priorities.

• Engage with stakeholders across Marketing, Business Development, and IT to manage expectations and gather feedback on system performance and enhancements.

• Review own and others’ work to ensure accuracy, consistency, and presentation quality in system configurations, documentation, and user-facing outputs.

• Work closely with quality assurance and testing teams to validate new releases and updates to M&BD applications, ensuring they meet functional and user experience standards.

• Conduct testing of system changes and integrations (e.g. InterAction, Introhive, Vuture), logging and resolving issues related to data flows, automation, or user interface.

• Produce and maintain documentation, including release notes, user guides, and support materials, and manage the transition of new features into production.

• Deliver training and knowledge‑sharing sessions for end users and support staff to ensure smooth adoption of new tools and features.

• Collaborate with Project Managers, Product Managers Business Analysts and Subject Matter Experts across the firm to ensure M&BD systems meet evolving business needs.

• Contribute to the expansion and optimisation of M&BD technology usage, supporting initiatives that improve client engagement, marketing effectiveness, and data-driven decision‑making.

What we are looking for:

• Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders across Marketing, Business Development, and IT.

• Able to translate technical concepts into clear, business‑friendly language.

• Comfortable facilitating discussions, gathering requirements, and managing expectations with both technical and non‑technical audiences.

• Experience producing clear documentation, user guides, and training materials.

• Solid understanding of CRM and marketing platforms, particularly InterAction, Introhive, and Vuture.

• Familiarity with data integration and synchronisation between systems, including API‑based workflows.

• Awareness of Azure API Management (APIM) and its role in secure, scalable integrations (e.g. Microsoft Teams to InterAction).

• Competence in agile delivery practices, including backlog management, sprint planning, and user story creation.

• Working knowledge of ITIL Foundation principles, with the ability to raise change requests, manage incidents, and follow service management processes.

• Strong analytical and problem‑solving skills, with attention to detail and a proactive approach to issue resolution.

• Comfortable working independently and managing multiple priorities in a fast‑paced environment.

• Experience supporting business development or marketing systems in a professional services environment.

• Proven track record of delivering system improvements and supporting end users.

• Exposure to data quality initiatives, including contact deduplication, enrichment, and relationship mapping.

• Experience working with vendors and third‑party platforms to deliver enhancements and resolve issues.

• Flexibility and ability/willingness to work out of hours, if required, to support the implementation of changes and provide support for priority incidents.

• Willingness to undertake occasional international travel, if required, to support business needs.

Career Level:

The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level.

Here at Simmons & Simmons:

At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought‑provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone’s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible.

Some key information:

• We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution.
• Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences).
• We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.
• We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility.
• We have a range of social and sports committees, summer and winter parties and monthly get togethers.
• We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.
• All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long‑standing history in supporting the art community especially up‑and‑coming artists.
• We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next‑generation law firm.
• Our in‑house generative AI tool, Percy, won the ‘Innovation in Automation and AI Tools’ category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service.
• We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work.

Equal opportunities:

We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:

• Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families.
• Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.
• Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs.
• We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.