Lead Business Analyst - Pega

N Consulting Global; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

N Consulting Global is seeking an experienced Lead Business Analyst (Pega) to support a large UK public sector transformation from London with remote working options. You will bridge business stakeholders, product owners and delivery teams to establish clear requirements, acceptance criteria and delivery priorities across multiple workstreams.

The role requires 12+ years in BA within Agile, 9+ years in Pega BA, and a proven track record in large-scale public sector programmes with strong

Qualifications

• 12+ years of Business Analysis experience in Agile environments.
• 9+ years of Pega Business Analysis experience.
• Expertise in user story development and acceptance criteria.
• Proficient in requirements traceability.
• Experience on large-scale public sector transformation programmes.
• Strong understanding of compliance and regulatory requirements.
• Proven ability to drive requirements quality across multiple teams.

Responsibilities

• Lead backlog grooming to confirm in-scope requirements for delivery milestones.
• Map candidate and customer journeys, identify gaps, assign ownership.
• Define and implement story quality standards and acceptance criteria.
• Collaborate with Product Owners, stakeholders and development teams for alignment.
• Support delivery planning by assessing scope and velocity.
• Facilitate workshops with suppliers and stakeholders to drive consensus.
• Ensure end-to-end requirements traceability and regulatory compliance.

Skills

Backlog management

Requirements analysis

Customer journey mapping

Stakeholder engagement

User story development

Acceptance criteria

Requirements traceability

Delivery readiness

Regulatory compliance

Tools

Pega

Job description

Role : Lead Business Analyst with (Pega)

Location : London

Work Mode : Remote

Contract Role

Mandatory : Looking for Active SC Clearance

About the Role

We are seeking an experienced Lead Business Analyst (Pega) to support critical transformation initiatives within a large-scale UK public sector programme. The ideal candidate will bring extensive experience in backlog management, requirements analysis, customer journey mapping, and stakeholder engagement, ensuring high-quality requirements that drive successful and timely delivery.

The successful candidate will act as the bridge between business stakeholders, product owners, and delivery teams, helping establish clear requirements, acceptance criteria, and delivery priorities across multiple workstreams.

Key Responsibilities

• Lead backlog grooming activities with Serco and Akkodis to confirm in-scope requirements for programme delivery milestones.
• Conduct candidate and customer journey reviews, identifying cross-team process gaps and assigning ownership for resolution.
• Define and implement story quality standards, acceptance criteria frameworks, and business analysis best practices across delivery squads.
• Collaborate closely with Product Owners, business stakeholders, and development teams to ensure requirements alignment.
• Support delivery planning by assessing scope feasibility and classifying items as achievable, at-risk, or non-deliverable against current delivery velocity.
• Facilitate workshops with multiple suppliers and stakeholder groups to drive consensus and decision-making.
• Ensure end-to-end requirements traceability and compliance with regulatory standards.

Required Skills & Experience

• 12+ years of Business Analysis experience in Agile environments.
• 9+ years of Pega Business Analysis experience.
• Strong expertise in:
• User Story Development & Acceptance Criteria
• Requirements Traceability
• Experience working on large-scale public sector transformation programmes.
• Strong understanding of compliance and regulatory requirements.
• Proven ability to drive requirements quality and delivery readiness across multiple teams.