Lead Barista & Shift Supervisor

Redemption Roasters; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Redemption Roasters in London is hiring Supervisors/Senior Baristas for our Tottenham Court Road branch. You will lead the team on shift, maintain high standards in hospitality, quality, and efficiency, and play a frontline role in delivering our mission to reduce reoffending by training people in prison and supporting them into work on release.

The role requires a confident shift leader who stays calm under pressure, keeps guests satisfied, and coaches teammates.

Responsibilities

• Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
• Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
• Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
• Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
• Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
• Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
• Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.

Job description

Redemption Roasters in London is hiring Supervisors/Senior Baristas for our Tottenham Court Road branch. You will lead the team on shift, maintain high standards in hospitality, quality, and efficiency, and play a frontline role in delivering our mission to reduce reoffending by training people in prison and supporting them into work on release.

The role requires a confident shift leader who stays calm under pressure, keeps guests satisfied, and coaches teammates.