Supervisor - Full-time - Covent Garden

Redemption Roasters; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Redemption Roasters in Covent Garden is hiring Supervisors/Senior Baristas to lead shifts, uphold high standards of hospitality, and keep service running smoothly when managers aren’t on site. You will set the tone for warm, guest-focused service, assign roles, coach teammates, and ensure food, drink, cleanliness, and compliance are consistently met on every shift.

This role offers a frontline contribution to our mission of training people in prison and helping them transition into work, with

Qualifications

• Experience leading a cafe shift or similar hospitality team.
• Ability to manage a busy service with calm and clarity.
• Commitment to guest experience and high standards.

Responsibilities

• Lead the team on shift in absence of managers, ensuring smooth service.
• Set the tone for warm, focused hospitality and guest welcome.
• Assign roles, manage pace, coach teammates as needed.
• Open and close the café with preparation and organisation.
• Provide on-the-job support and feedback to newer team members.
• Model company values through communication, work ethic and attention to detail.

Skills

Team leadership

Hospitality focus

Customer service

Shift management

Performance coaching

Tools

POS systems

Job description

At Redemption Roasters, we believe great coffee can change lives.

Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.

After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Covent Garden branch

Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported.

By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.

You Will:

• Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
• Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
• Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
• Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
• Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
• Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
• Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.

You Are:

• A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
• Focused on the guest experience – always watching, improving, and stepping in when needed.
• Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
• Comfortable giving feedback and flagging concerns when standards aren’t being met.
• Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
• Aligned with our mission and excited to support programme participants and new teammates alike.

We Will:

• Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
• Support you with coaching and feedback to help you move toward more responsibility and future progression, if that something that you want.