Lead Application Operations Engineer — Incident & Reliability

Social Security Scotland; Dundee; Ibrido; GBP 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Social Security Scotland in Dundee is seeking a Lead Application Operations Engineer to provide technical leadership for the Case Management System (Cúram) and batch processing services. You will head a hybrid team of in-house engineers and supplier System Business Analysts to support 17 benefit products, ensuring service availability and reliable payments.

The senior role focuses on incident triage, problem resolution and building capability across the team while driving improvements in

Competenze

• Extensive hands-on application support experience.
• Experience leading hybrid or distributed teams.
• Proven ability to triage incidents and drive resolution.

Mansioni

• Lead incident triage and resolution across priority levels.
• Drive monitoring, alerts and maintenance practices.
• Coordinate with internal and external stakeholders for service delivery.
• Develop and maintain testing and change management procedures.

Conoscenze

Incident management

Team leadership

Stakeholder communication

Monitoring and alerting

Strumenti

Cúram

Descrizione del lavoro

Social Security Scotland in Dundee is seeking a Lead Application Operations Engineer to provide technical leadership for the Case Management System (Cúram) and batch processing services. You will head a hybrid team of in-house engineers and supplier System Business Analysts to support 17 benefit products, ensuring service availability and reliable payments.

The senior role focuses on incident triage, problem resolution and building capability across the team while driving improvements in