Lead AI-Driven Service & Interaction Designer

Roc Search; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

Roc Search is seeking a Senior Interaction Designer / Service Designer to lead the discovery and design of how users interact with AI-powered systems.

The role focuses on designing end-to-end journeys, human-in-the-loop review processes and enterprise workflows within an AI-driven enterprise platform. You will work with product and engineering leads to shape the roadmap and ensure usable, compliant experiences.

Qualifications

• 10+ years' experience in Interaction Design, Service Design, UX or Product Design.
• Strong background in user research, journey mapping, service blueprints and workflow design.
• Experience designing human oversight, review or decision-support interfaces for AI or automated systems.
• Experience translating complex business processes into intuitive, user-centred designs.
• Strong stakeholder engagement and ability to independently lead discovery and design activities.
• Exposure to Agentic AI, LLM-powered applications or human-in-the-loop systems.
• Experience working within complex, highly regulated enterprise environments.
• Experience designing internal enterprise platforms or workflow automation solutions.

Responsibilities

• Lead user research, discovery workshops and stakeholder interviews.
• Design end-to-end user journeys, service blueprints and complex enterprise workflows.
• Define human-in-the-loop interactions, including how users review, correct and approve AI-generated outputs.
• Develop prototypes, interaction models and detailed design documentation.
• Collaborate with Product Managers, Engineering Leads and technical teams to shape the product roadmap and development backlog.

Skills

Interaction Design

Service Design

UX

Product Design

Job description

Roc Search is seeking a Senior Interaction Designer / Service Designer to lead the discovery and design of how users interact with AI-powered systems.

The role focuses on designing end-to-end journeys, human-in-the-loop review processes and enterprise workflows within an AI-driven enterprise platform. You will work with product and engineering leads to shape the roadmap and ensure usable, compliant experiences.