Lead Administrator

Confidential; Manchester, Salford; On-site; GBP 26,000 - 28,000; Full time

Job summary

Confidential in Manchester is seeking an experienced Lead Administrator to join our Occupational Health team. You will oversee the day-to-day admin function, ensuring client SLAs and KPIs are achieved while supporting the wider team with quality and service delivery.

You’ll work closely with the Occupational Health Manager, leading a team of Administrators, monitoring performance, and driving improvements in a fast-paced environment.

Qualifications

• Experience in administration, customer service or service delivery with team responsibilities.
• Ability to monitor KPIs and SLAs, and provide performance feedback.
• Healthcare experience is beneficial but transferable experience is accepted.

Responsibilities

• Lead and mentor a team of Occupational Health Administrators.
• Monitor KPIs and SLAs, ensuring targets are met.
• Hold regular 1-1s and performance reviews.
• Provide quality assessments and constructive feedback.
• Collaborate with the Occupational Health Manager to identify improvements.
• Handle client queries, complaints and service issues.
• Coordinate with employers, employees and practitioners for smooth service.

Skills

Team leadership

Administration

Customer service

Stakeholder communication

Performance monitoring

Job description

26-28k

Lead Administrator

Manchester

We're looking for an experienced Lead Administrator to join a growing Occupational Health team in Manchester.

This is a great opportunity for someone with strong administration and customer service experience who enjoys taking ownership, supporting a team and ensuring a consistently high standard of service.

Working closely with the Occupational Health Manager, you'll help oversee the day-to-day running of the administrative function, making sure client SLAs and KPIs are achieved while supporting the wider team with quality, performance and service delivery.

What you'll be doing:

• Supporting and guiding a team of Occupational Health Administrators
• Monitoring individual and team KPIs and ensuring SLAs are consistently achieved
• Holding regular catch-ups, 1-1s and performance reviews with team members
• Carrying out quality assessments and providing constructive feedback
• Working closely with the Occupational Health Manager to identify areas for improvement
• Supporting with client queries, complaints and service issues
• Liaising with employers, employees and Occupational Health practitioners to ensure a smooth and efficient service

What we're looking for

You'll ideally have a strong background in administration, customer service or service delivery, with experience taking on additional responsibility within a team. Previous healthcare experience would be beneficial, but strong transferable experience is also valuable.

You'll be organised, confident communicating with different stakeholders and comfortable working in a fast-paced environment where meeting deadlines and service levels is important.