Lead Administrator

PTSG Water Treatment; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Life Assurance (3x salary)

Online GP access

Vivup discounts

Salary sacrifice pension

24 days holiday + bank holidays

Job summary

PTSG Water Treatment is hiring for a full-time, office-based role in Glasgow. You will be the key link between customers, engineers, and the national operations team, ensuring the SimPRO system is used correctly and targets are met.

You will monitor CRM, handle escalations, coach staff, and support invoicing and POs to keep nationwide operations running smoothly.

Qualifications

• Experience with CRM workflows and process improvement.
• Strong customer service mindset with proactive problem solving.
• Experience training or supervising a small team is a plus.

Responsibilities

• Monitor CRM to ensure jobs progress and identify process improvements.
• Provide regular performance feedback to the National Service Delivery Manager.
• Be the first point of contact for escalations and resolve issues.
• Coach the team to meet KPIs and stay on track.
• Assist with office tasks, invoicing, and PO creation; support national operations.

Skills

CRM workflows

SimPRO

Customer service

Team supervision

Problem solving

Stakeholder management

Tools

SimPRO

Job description

Location: 18-20 Eagle St, Glasgow G4 9XA Contract: Permanent and Full-Time, 37.5 hpw Monday to Friday (no evenings, no weekends, no on-call)

Join a Growing Leader

It is an incredibly exciting time to join PTSG Water. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients. We are not just expanding our footprint; we are evolving our capabilities and investing in the experts who make it happen. If you are looking to be part of a forward-thinking, industry-leading team where your contribution truly matters, we want you to be part of our journey.

What You'll Be Doing Here

This role is fully office based in Glasgow, G4 9XA, you will be the key link between our customers, our field-based engineer and our national operations team. You’ll still be "hands-on" answering phones, helping customers, and booking in work - but you’ll also be the person who keeps the wheels turning for our nationwide team. You’ll make sure our system (SimPRO) is being used correctly and that our targets are being met.

• Monitor CRM system to ensure jobs correctly progress through the system and find ways to improve our processes
• Share regular feedback on team performance with the National Service Delivery Manager.
• Act as the first point of contact for escalations. If a customer is unhappy or a job gets stuck, you’ll step in to fix it.
• Keep a close eye on KPIs. If the team is falling behind, you’ll coach them to get back on track.
• Manage office supply orders, raise Purchase Orders, and assist with invoicing.
• Step up to lead the team and keep things running smoothly when the National Service Delivery Manager is away.

Who We're Looking For

You are great with people and can build strong relationships with everyone from on-site engineers to major corporate clients. You are tech-savvy and have experience improving CRM workflows and processes (if you know SimPRO, that’s a huge bonus!).

You’re a proactive problem-solver who doesn’t wait to be told what to do. Ideally, you have experience training or supervising a small team and are ready for the responsibility of helping lead a national operation.

What we offer

This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas!

We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 24 days of holiday plus bank holidays and access to a Vivup employee benefits platform.

• Life assurance (3x salary)
• Online GP access + prescriptions
• Vivup discount platform (gym, tech, holidays, retail & more)
• Salary sacrifice pension

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

Equal Opportunities

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

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