Account Manager

PTSG Water Treatment; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Vivup employee benefits platform

Promotions from within

Job summary

PTSG Water Treatment is seeking a client-focused professional to join our team in the UK. You will act as the crucial link between customers and our field operations, nurturing long-term partnerships and proactively identifying opportunities to extend our services.

In this role, you will meet clients, manage account financials, and tailor tailored solutions while working with engineering and operations to ensure seamless service and strict adherence to health & safety and quality standards.

Qualifications

• Background in the water compliance industry is advantageous.
• Experience in managing client relationships and accounts.
• Strong communication and problem-solving skills with stakeholders at all levels.
• Proficiency with Excel and CRM tools (SimPRO) and ability to learn new tools quickly.
• Full UK driving licence is required.

Responsibilities

• Be the main link between customers and field operations.
• Nurture long-term partnerships and identify opportunities for new business.
• Meet clients, manage account financials, understand needs, tailor solutions.
• Collaborate with engineering and operations to ensure seamless service and compliance.
• Drive efficiency, continuous improvement, and high client retention.

Skills

Client management

Communication

Time management

Problem solving

Travel flexibility

Tools

Excel

SimPRO CRM

Job description

Location: commutable to Corby Contract: Permanent and Full-Time, 37.5 hpw Monday to Friday (no evenings, no weekends, no on-call)

A New Chapter: Join a Growing Leader

It is an incredibly exciting time to join PTSG Water Treatment. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients. We are not just expanding our footprint; we are evolving our capabilities and investing in the experts who make it happen. If you are looking to be part of a forward-thinking, industry-leading team where your contribution truly matters, we want you to be part of our journey.

What You'll Be Doing Here:

This role is based in our office, you will be the key link between our customers and our field-based operations team. This role is all about nurturing long-term partnerships and proactively spotting opportunities to bring in new business. You'll ensure our clients are satisfied with our service. This means you'll meet clients, manage account financials, understand their unique needs, and craft tailored solutions. You'll team up with engineering and operations team to ensure seamless service, championing efficiency and continuous improvement, all while ensuring compliance with Health & Safety and quality standards. Your proactive approach to expanding services will be key to maintaining our high client retention rate.

Who We're Looking For:

Ideally, you have a background in the water compliance industry, with experience and technical knowledge of water hygiene regulations like HSG 274 and HTM04-01 – but if you're a fast learner with the right mindset, we'd still love to hear from you! Experience in client management is a must, we're particularly keen on your empathetic and resilient approach. You're someone who can communicate clearly at all levels, effortlessly adapting your style whether with a client, a technician, or a colleague. You'll navigate shifting priorities with ease, staying focused and proactively solving issues. You're confident with technology like Excel and CRM systems (SimPro), and quick to pick up new tools. Overall, you'll need to manage your time effectively, approach your workload and travel with flexibility, and hold a full UK driving licence.

What we offer:

We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 25 days of holiday plus bank holidays and access to a Vivup employee benefits platform. If you’re ready for a role where your work is genuinely recognised and rewarded.

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment. With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide. At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.