Language Quality Specialist

Nanosep AB; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global provider of clinical research services seeks a Language Quality Specialist to monitor and enhance translation quality across a global supplier network. This proactive role involves collaborating with various stakeholders to ensure high standards and improve overall quality output.

Qualifications

• 3-5 years experience as a Language Quality Specialist.
• Extensive knowledge of Multilingual Quality Monitoring processes.

Responsibilities

• Trigger Quality Feedback Reports and improvement plans.
• Analyze language quality issues and work on improvement plans.
• Drive global language quality strategy.

Skills

Mediation

Negotiation

Multitasking

Attention to Detail

Communication

Education

Higher education in translation-related studies

Job description

As a Language Quality Specialist you will work closely with the Head of Quality and Compliance as well as with the Director of Vendor and Language Management. You will help providing continued monitoring over the translation quality of our global pool of suppliers, in order to maintain and improve external freelancers standards with IQVIA, and ultimately boost overall quality output.

The Language Quality Specialist is a proactive member of the Quality team, contributing to deliver globally an efficient quality management service to internal staff, external resources, and clients.

Responsibilities

• Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (PMs, Quality team, Internal Linguists, External Reviewers, Vendor Managers, etc.).
• Analyze language quality issues and works on global and local improvement plans with project management and quality teams
• Support VMs and PMs in anticipating and dealing with quality issues.
• Flag potential resources for promotion or demotion based on quality results.
• Run regular analysis on resource and language quality status.
• Monitor edit distance per language and help to enhance language output.
• Drive global language quality strategy and establish tools to monitor the quality of outsourced language translations.
• Work with Terminology Coordinator to make sure language assets are created and updated as needed.
• Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function.
• Contribute to conceive developments/enhancements and best practices in Language Quality.
  
  

Required Knowledge, Skills And Abilities

• 3-5 years experience as a Language Quality Specialist dealing with multilingual projects.
• Mediation/negotiation skills in working with people from different countries and cultures.
• Ability to multitask and quickly adapt to change.
• High level of commitment and motivation is essential.
• Higher education in translation-related studies, or equivalent experience.
• Excellent oral, written, and interpersonal communication skills in English.
• Extensive knowledge of Multilingual Quality Monitoring processes.
• Proven skills of analysis, time management, organization, and attention to detail.
  
  

Physical Requirements

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
  
  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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