Landside Receptionist

MAG (Airports Group); Mill End, Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Flexible and generous company pension—

up to 8% company contributions

Job summary

MAG (Airports Group) is seeking a landside receptionist to welcome and assist customers across Meet & Greet, Valet Reception and Control Room areas, accurately recording vehicle and journey information while monitoring systems to help deliver a safe, efficient, and first-class customer experience.

You will ensure accurate check-ins/outs, escalate faults, and support capacity management to keep operations smooth while maintaining the highest standards of service.

Responsibilities

• Act as a first point of contact for customers and colleagues, providing support across all parking products and using mobile and desktop check-in/check-out systems accurately.
• Capture accurate vehicle condition and issue details on arrival, and record customer check-in and return times to support revenue and damage claim protection.
• Use parking systems, intercoms and payment facilities effectively, identifying faults, taking appropriate corrective action and escalating operational or IT issues through the relevant channels.
• Ensure the safe and effective use of arrival and return areas, maintaining regular communication with operational colleagues and accurately filing keys to support timely vehicle movements and maximise available capacity.
• Administer customer returns to ensure vehicles are available for collection on time and minimise customer waiting times.
• Use arrival and return data to make immediate logistical decisions that support a successful operation and enable the team to deliver better than plan.
• Coordinate the safe movement of customer vehicles where necessary, including communication with operational drivers through direct and key room communications.
• Monitor CCTV and car park entry/exit systems for congestion and operational or Health and Safety issues, reporting concerns as appropriate.

Job description

• £27,311.00 rising to £30,241.58 after a successful three- month trail period

About Us?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do.We'recommitted to protecting the environment and supporting our local communities.Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.You’llalso have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to8%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge rangeof company discounts
• 2 volunteering days per year
• FreeVirtualGP service,available24 hours a day, 7 days a week
• Care Concierge service

The role

As a landside receptionist, you will ensure the smooth operation of Meet & Greet, Valet Reception and Control Room areas by welcoming, checking in and assisting customers, accurately recording vehicle and journey information, monitoring operational systems, providing remote support, and escalating faults to help deliver a safe, efficient and first-class customer experience. What will make you successful in this role.

Your Key responsibilities will include:

• Act as a first point of contact for customers and colleagues, providing support across all parking products and using mobile and desktop check-in/check-out systems accurately.
• Capture accurate vehicle condition and issue details on arrival, and record customer check-in and return times to support revenue and damage claim protection.
• Use parking systems, intercoms and payment facilities effectively, identifying faults, taking appropriate corrective action and escalating operational or IT issues through the relevant channels.
• Ensure the safe and effective use of arrival and return areas, maintaining regular communication with operational colleagues and accurately filing keys to support timely vehicle movements and maximise available capacity.
• Administer customer returns to ensure vehicles are available for collection on time and minimise customer waiting times.
• Use arrival and return data to make immediate logistical decisions that support a successful operation and enable the team to deliver better than plan.
• Coordinate the safe movement of customer vehicles where necessary, including communication with operational drivers through direct and key room communications.
• Monitor CCTV and car park entry/exit systems for congestion and operational or Health and Safety issues, reporting concerns as appropriate.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.