Technical Product Manager - Landside Technology

MAG (Airports Group); Manchester; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual GP service

Care Concierge service

Job summary

MAG Group IT in Manchester is seeking a Technology Product Manager for Landside Technology to lead the strategy, development and delivery of a critical tech portfolio that shapes how millions of passengers arrive, park, pay and access our airports every year.

This role drives the digital transformation of landside operations across Manchester, London Stansted and East Midlands Airports, delivering innovative solutions that improve customer experiences, unlock operational efficiencies and support

Qualifications

• Experience owning and delivering technology products from strategy through to implementation.
• Strong product management expertise, including roadmap development, prioritisation and agile delivery practices.
• Experience working across multiple stakeholder groups and influencing senior decision makers.
• A commercial mindset with the ability to balance customer outcomes, operational needs and business value.
• Strong communication skills with the ability to translate complex technical concepts into clear business outcomes.
• Experience leading cross-functional teams and delivering change in complex environments.
• Experience within airports, transport, travel, mobility, parking or operational technology environments.
• Experience of payment platforms, access control, parking technology or customer-facing digital products.
• Knowledge of EV charging ecosystems, digital commerce or smart infrastructure technologies.
• Experience working with large-scale transformation programmes and multi-site operational environments.

Responsibilities

• Define and lead Landside Technology product strategy and roadmap across MAG airport network.
• Drive the digitisation of landside products and services, creating seamless customer and colleague experiences.
• Lead delivery of innovative car parking solutions including barrierless payment technology and next-generation barrier systems.
• Own development and enhancement of Meet & Greet technology products and services.
• Deliver key management and access control improvements that support operational efficiency and security.
• Lead EV charging initiatives including charging infrastructure, customer and colleague billing solutions and future growth opportunities.
• Work with operational and commercial stakeholders to identify opportunities for innovation and continuous improvement.
• Prioritise product backlogs and investment decisions based on customer value, operational impact and commercial benefit.
• Partner with architects, engineers, delivery teams and suppliers to ensure successful product delivery.
• Develop product performance measures and customer outcome KPIs, ensuring solutions deliver measurable business value.
• Manage vendor relationships, contracts and technology partnerships across your product estate.
• Lead and support Product Owners and Business Analysts, creating clarity, focus and momentum around the product vision.

Skills

Product management

Roadmap development

Agile delivery

Stakeholder management

Cross-functional leadership

Commercial mindset

Communication skills

Team leadership

Airports/transport domain

Job description

Technology Product Manager - Landside Technology

Group IT

Manchester / Hybrid

Permanent

Competitive Salary + Bonus + Car Allowance

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 66 million passengers a year from Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values and shapes everything we do. We're committed to protecting the environment and supporting our local communities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You'll also have access to some great benefits including:

• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The Role

Technology is at the heart of MAG's ambition to become the world's most intelligent airport group.

As our Technology Product Manager for Landside Technology, you'll lead the strategy, development and delivery of a critical technology portfolio that shapes how millions of passengers arrive, park, pay and access our airports every year.

This is far more than a traditional product management role. You'll be responsible for driving the digital transformation of landside operations across Manchester, London Stansted and East Midlands Airports, delivering innovative solutions that improve customer experiences, unlock operational efficiencies and support significant commercial growth.

From barrierless parking and seamless online payments to EV charging, smart access management and next-generation car park systems, you'll own a roadmap that directly impacts both our customers and colleagues.

Working closely with operational teams, senior stakeholders, technology partners and suppliers, you'll translate business challenges into innovative product solutions that help redefine the future of airport travel.

Accountabilities

• Define and lead the Landside Technology product strategy and roadmap across the MAG airport network.
• Drive the digitisation of landside products and services, creating seamless customer and colleague experiences.
• Lead the delivery of innovative car parking solutions, including barrierless payment technology and next-generation barrier systems.
• Own the development and enhancement of Meet & Greet technology products and services.
• Deliver key management and access control improvements that support operational efficiency and security.
• Lead EV charging initiatives, including charging infrastructure, customer and colleague billing solutions and future growth opportunities.
• Work closely with operational and commercial stakeholders to identify opportunities for innovation and continuous improvement.
• Prioritise product backlogs and investment decisions based on customer value, operational impact and commercial benefit.
• Partner with architects, engineers, delivery teams and suppliers to ensure successful product delivery.
• Develop product performance measures and customer outcome KPIs, ensuring solutions deliver measurable business value.
• Manage vendor relationships, contracts and technology partnerships across your product estate.
• Lead and support Product Owners and Business Analysts, creating clarity, focus and momentum around the product vision.

What Will Make You Successful In This Role?

We're looking for an experienced product leader who enjoys solving complex operational challenges through technology and innovation.

You’ll bring:

• Experience owning and delivering technology products from strategy through to implementation.
• Strong product management expertise, including roadmap development, prioritisation and agile delivery practices.
• Experience working across multiple stakeholder groups and influencing senior decision makers.
• A commercial mindset with the ability to balance customer outcomes, operational needs and business value.
• Strong communication skills with the ability to translate complex technical concepts into clear business outcomes.
• Experience leading cross-functional teams and delivering change in complex environments.
• Experience within airports, transport, travel, mobility, parking or operational technology environments.
• Experience of payment platforms, access control, parking technology or customer-facing digital products.
• Knowledge of EV charging ecosystems, digital commerce or smart infrastructure technologies.
• Experience working with large-scale transformation programmes and multi-site operational environments.

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.