Landlord Property Claims Handler

hireful; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tenant referencing firm in Lincoln is seeking a proactive Claims Handler to manage the end-to-end rent guarantee claims process. You will support clients throughout the claims process, ensure fair resolutions, and maintain accurate records. The ideal candidate will have experience in claims handling or customer service with strong communication and organizational skills. This role offers competitive benefits including up to 30 days of holiday allowance and a flexible benefits package.

Benefits

Competitive salary

Up to 30 days holiday allowance

Death in Service benefit

Company pension scheme

Enhanced maternity and paternity leave

Flexible benefits package

Subsidised bistro on-site

Comprehensive employee welfare package

Volunteering day support

Learning & development framework

PIB Group’s commitment to reducing environmental impact

Qualifications

• Previous experience in claims handling, insurance, or customer service preferred.
• Ability to manage multiple claims in a fast-paced environment.

Responsibilities

• Process claims from initial notification to settlement.
• Maintain partnerships with clients and service providers.
• Assess and validate claims documentation.
• Provide updates to clients about claims status.
• Detect and escalate potential fraudulent claims.

Skills

Claims handling experience

Strong communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Microsoft Office suite proficiency

Job description

Landlord Property Claims Handler

We’re hiring! Join our team of innovators and game changers. At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. With over 30 years in the industry, HomeLet is one of the leading brands supporting the UK’s vibrant private rented sector. As part of the PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members supporting letting agents, landlords and tenants across the UK. We are the UK’s largest tenant referencing and Insurance firm in the sector, providing fast, accurate and reliable products to tenants, landlords and letting agents.

Job Overview

We are looking for a proactive and detail-oriented Claims Handler to join our team. This role involves managing the end-to-end rent guarantee claims process, supporting our partnership with the client through each stage, and ensuring fair and timely claim resolutions.

Key Responsibilities

• Process and manage claims from initial notification to settlement.
• Maintain our partnerships with clients and external service providers.
• Assess and validate claims documentation and evidence.
• Provide regular and clear updates to clients regarding claim status.
• Provide settlements within designated authority levels.
• Maintain accurate records in compliance with internal and regulatory standards.
• Detect and escalate potential fraudulent claims.

Qualifications and Skills

• Previous experience in claims handling, insurance, or customer service (preferred).
• Strong communication and problem-solving abilities.
• High level of attention to detail and organisational skills.
• Ability to manage multiple claims simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite

Benefits

• Competitive salary
• Up to 30 days holiday allowance with the option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Discounts through our benefits portal on technology, electronics, cinemas, restaurants, days out, mortgage advice, travel and more
• Purpose-built modern office with free parking and on-site subsidised bistro
• Job referral scheme
• Discounted rates on PIB products
• Comprehensive employee welfare package including financial management support, cycle to work, counselling, health screening, will writing, menopause support, and more
• Volunteering day to support community involvement
• Discounts including Kids Pass for attractions and activities, hair and beauty discounts, and other options
• PIB learning & development framework with professional study options and apprenticeships
• Opportunities to apply for grants through PIB Community Trust
• PIB Group’s commitment to reducing environmental impact

Join HomeLet and play a vital role in helping clients navigate their claims with confidence and care!