Landlord Database Administrator

Chase Buchanan Group; Worcester; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance + public holidays

Charity matching

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Campions is seeking a Landlord Database Administrator in Worcester with hybrid working arrangements. You will support landlords group wide with compliance obligations related to the Register Your Rental Property database.

The role requires a highly organised, detail-focused individual who can meet deadlines while delivering excellent customer service, communicating effectively with landlords and stakeholders by phone and in writing.

Qualifications

• Previous experience in an administrative role.
• Excellent attention to detail with high accuracy.
• Highly organised with ability to prioritise multiple tasks and deadlines.
• Comfortable with strict timescales and following procedures.
• Excellent verbal and written communication skills.
• Confident speaking to landlords and building professional relationships.
• Good IT and administrative skills to maintain databases and records.
• Ability to work independently and as part of a team.
• Methodical approach to compliance tasks.

Responsibilities

• Effectively managing dedicated inboxes and liaising with landlords to confirm instructions.
• Uploading and maintaining compliance information on the Register Your Rental Property database.
• Maintain an accurate database through the input and updating of data and to carry out periodic data validation checks.
• Maintain accurate property records across CRM systems
• Adding charges to the Landlords Account
• Auditing compliance
• Deal confidently and professionally with enquiries from landlords maintaining a high level of customer service
• Build and maintain strong working relationships with the property management and wider operations teams.
• Periodic management reporting
• Other ad hoc duties associated with tenancy and compliance management

Skills

Administrative experience

Attention to detail

Organised

Communication skills

Time management

Tools

CRM systems

Database maintenance

Excel

Job description

Job Advert

Job Title: Landlord Database Administrator

Location: Worcester / Hybrid

Hours: Monday to Friday, 09:00 - 17:00

Salary: £23,500

Contract: 12 Month FTC

The Landlord Database Administrator will be responsible for supporting landlords group wide with their compliance obligations, specifically assisting with requirements relating to the Register Your Rental Property database.

The role requires a highly organised and detail-focused individual who can work accurately to strict deadlines whilst providing a high standard of customer service.The successful candidate will be confident communicating with landlords and other stakeholders and comfortable dealing with queries by telephone and in writing.

Core tasks will include the following:

• Effectively managing dedicated inboxes and liaising with landlords to confirm instructions
• Uploading and maintaining compliance information on the Register Your Rental Property database.
• Maintain an accurate database through the input and updating of data and to carry out periodic data validation checks.
• Maintain accurate property records across CRM systems
• Adding charges to the Landlords Account
• Auditing compliance
• Deal confidently and professionally with enquiries from landlords maintaining a high level of customer service
• Build and maintain strong working relationships with the property management and wider operations teams.
• Periodic management reporting
• Other ad hoc duties associated with tenancy and compliance management

Skills and Experience

• Have previous experience in an administrative role
• Have excellent attention to detail with a high level of accuracy
• Be highly organised with the ability to prioritise and manage multiple tasks and deadlines effectively
• Be comfortable working to strict timescales and following processes and procedures
• Have excellent verbal and written communication skills
• Be confident speaking to landlords and able to build positive and professional working relationships
• Have good IT and administrative skills, with the ability to accurately maintain databases and records
• Be able to work independently whilst also contributing effectively as part of a wider team
• Demonstrate a methodical and consistent approach to completing compliance related tasks

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us.

At Campions, we are committed to creating a diverse and inclusive workplace.

We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.