Labour Optimisation Lead - Healthcare Contracts

ISS Facility Services UK; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

ISS Facility Services UK is seeking a Labour Optimisation Manager to build and roll out a robust labour model across healthcare contracts, ensuring each contract has a clear view of its labour requirements by area.

The role bridges operational delivery and labour demand by applying data-driven planning and performance management, leading the scheduler community and embedding a proven methodology across multiple sites.

Qualifications

• Demonstrable experience in labour modelling, productivity analysis or workforce optimisation within a multi-site operational environment.
• Advanced Excel skills and ability to audit formula-driven models.
• Strong analytical capability with the ability to identify data inconsistencies and communicate limitations clearly.
• Experience turning analysis into operational improvements with measurable outcomes.
• Ability to build credibility and influence stakeholders.
• Experience supporting operational reporting and performance management processes.
• Full UK driving licence and willingness to travel to contract sites across the UK.

Responsibilities

• Build and maintain deployment models for contracts in scope, translating area, frequency and standards into a defensible labour hours requirement.
• Own and refresh the monthly labour position across the portfolio, tracking hours and cost against model, budget and target by contract and area.
• Investigate variances between delivered performance and the labour model, including conducting time-and-motion studies where required.
• Validate source data, including cost centre scope, area measurements and pay cost build, ensuring data is accurate before use.
• Deliver the rollout programme across healthcare contracts, managing the site data pack process through to a fully modelled position.
• Work with Key Account Directors, Key Account Managers and contract teams to agree scope, communicate findings and implement identified changes.
• Lead and develop the scheduler community through influence, supporting the transition from shift dispatching to labour performance management.
• Own productivity reporting, Power BI dashboard outputs, workforce data integration and savings tracking from identification through to realisation.

Skills

Labour modelling

Productivity analysis

Workforce optimisation

Tools

Power BI

Job description

ISS Facility Services UK is seeking a Labour Optimisation Manager to build and roll out a robust labour model across healthcare contracts, ensuring each contract has a clear view of its labour requirements by area.

The role bridges operational delivery and labour demand by applying data-driven planning and performance management, leading the scheduler community and embedding a proven methodology across multiple sites.