Labour Optimisation Manager

ISS Facility Services UK; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

ISS Facility Services UK is seeking a Labour Optimisation Manager to build and roll out a robust labour model across healthcare contracts, ensuring each contract has a clear view of its labour requirements by area.

The role bridges operational delivery and labour demand by applying data-driven planning and performance management, leading the scheduler community and embedding a proven methodology across multiple sites.

Qualifications

• Demonstrable experience in labour modelling, productivity analysis or workforce optimisation within a multi-site operational environment.
• Advanced Excel skills and ability to audit formula-driven models.
• Strong analytical capability with the ability to identify data inconsistencies and communicate limitations clearly.
• Experience turning analysis into operational improvements with measurable outcomes.
• Ability to build credibility and influence stakeholders.
• Experience supporting operational reporting and performance management processes.
• Full UK driving licence and willingness to travel to contract sites across the UK.

Responsibilities

• Build and maintain deployment models for contracts in scope, translating area, frequency and standards into a defensible labour hours requirement.
• Own and refresh the monthly labour position across the portfolio, tracking hours and cost against model, budget and target by contract and area.
• Investigate variances between delivered performance and the labour model, including conducting time-and-motion studies where required.
• Validate source data, including cost centre scope, area measurements and pay cost build, ensuring data is accurate before use.
• Deliver the rollout programme across healthcare contracts, managing the site data pack process through to a fully modelled position.
• Work with Key Account Directors, Key Account Managers and contract teams to agree scope, communicate findings and implement identified changes.
• Lead and develop the scheduler community through influence, supporting the transition from shift dispatching to labour performance management.
• Own productivity reporting, Power BI dashboard outputs, workforce data integration and savings tracking from identification through to realisation.

Skills

Labour modelling

Productivity analysis

Workforce optimisation

Tools

Power BI

Job description

We are seeking a Labour Optimisation Manager to build and roll out a labour model across healthcare contracts, ensuring each contract has a clear, evidence-based view of its labour requirements by area.

This role exists to close the gap between operational delivery and labour demand by creating a consistent, defensible approach to labour planning and performance management.

Job Description

We are looking for someone who can establish this function at scale, challenge operational assumptions with data and evidence, and work closely with contract teams to embed labour performance management into day-to-day operations.

The role will lead the scheduler community through a dotted-line structure and support the rollout of a proven methodology across multiple sites.

Key Responsibilities

• Build and maintain deployment models for contracts in scope, translating area, frequency and standards into a defensible labour hours requirement.
• Own and refresh the monthly labour position across the portfolio, tracking hours and cost against model, budget and target by contract and area.
• Investigate variances between delivered performance and the labour model, including conducting time-and-motion studies where required.
• Validate source data, including cost centre scope, area measurements and pay cost build, ensuring data is accurate before use.
• Deliver the rollout programme across healthcare contracts, managing the site data pack process through to a fully modelled position.
• Work with Key Account Directors, Key Account Managers and contract teams to agree scope, communicate findings and implement identified changes.
• Lead and develop the scheduler community through influence, supporting the transition from shift dispatching to labour performance management.
• Own productivity reporting, Power BI dashboard outputs, workforce data integration and savings tracking from identification through to realisation.

What We’re Looking For

• Demonstrable experience in labour modelling, productivity analysis or workforce optimisation within a multi-site operational environment.
• Advanced Excel skills, including building and auditing formula-driven models relied upon by others.
• Strong analytical capability with the ability to identify inconsistencies in data and communicate limitations clearly.
• Experience of converting analysis into operational improvements with measurable outcomes.
• Ability to build credibility and influence stakeholders.
• Experience supporting operational reporting and performance management processes.
• Full UK driving licence and willingness to travel to contract sites across the UK.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.