Laboratory Shift Manager

Randox Laboratories; Randalstown; On-site; GBP 42,000 - 56,000; Full time

Job summary

Randox Laboratories in Antrim is seeking a Laboratory Shift Manager to lead the assigned 4-on-4-off shift, ensuring testing is accurate, safe and on time. You will manage Shift Leads and analysts, drive KPIs and resolve issues in real time.

The role requires a Biomedical Science degree or equivalent lab experience, prior supervisory work, excellent communication, and adherence to ISO 17025 and related standards; HepB vaccination is required.

Qualifications

• Degree in Biomedical Science, Biochemistry, Chemistry, Immunology or related Life Science, or equivalent lab experience.
• Proven experience in a clinical diagnostic or laboratory environment.
• Experience supervising or leading others.
• Excellent verbal and written communication and organisational skills.

Responsibilities

• Lead Shift Leads and analysts, set expectations, resolve escalations.
• Coordinate shift response to incidents and liaise with other departments.
• Coordinate with clinics for sample collection and queries.
• Coordinate with Customer Support for client queries.
• Investigate causes of testing errors and non-conformances to reduce recurrence.
• Monitor shift KPIs: turnaround times, productivity, error rates, downtime and backlog.

Skills

Leadership

Communication

Lab experience

QA knowledge

Education

Biomedical Science degree

Tools

LIMS

Q-Pulse

Job description

Laboratory Shift Manager – Antrim (Job Ref: 26N/SMSP)

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce, which continues to grow. We have an exciting new career opportunity for a Shift Manager within our laboratory in Antrim Town, Northern Ireland.

Location: 30 Randalstown Road, Antrim, BT41 4LF

Contract Offered: Full-time, permanent

Working Hours / Shifts: 4 on 4 off, 10am-10pm

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

What does this role involve?

The Shift Manager is responsible for managing the people, resources and performance of their assigned shift within the regional Randox Clinical Laboratory Services (RCLS) laboratory, ensuring that testing is completed accurately, safely and to the required turnaround time. The post-holder holds overall accountability for shift level KPIs — productivity, error rates, QC performance, instrument downtime and backlog — taking direct action to resolve issues in real time and is reports to the Regional Laboratory Manager for the shift's overall results.

KEY RESPONSIBILITIES

• Manage Shift Leads, setting clear expectations and holding them accountable for their areas, resolving escalations they raise and supporting other shift staff — Clinical Lab Analysts, Clinical Lab Scientists and Lab Assistants — through them.
• Coordinate the shift's response to any incident, directing staff and liaising with other departments
• Coordinate with Clinics during the shift on sample collection, courier and specimen queries
• Coordinate with Customer Support during the shift on client queries
• Investigate root causes of testing errors, non-conformances and elevated repeat/re-test rates, taking direct corrective action to reduce recurrence.
• Analyse shift performance data — turnaround times, productivity, error rates, downtime and backlog
• Ensure sample integrity, chain of custody and correct handling procedures are maintained throughout the shift.
• Monitor stock and consumable levels during the shift, flagging shortages to the Regional Laboratory Manager in good time to avoid disruption to testing.
• Ensure all testing carried out during the shift complies with RCLS standard operating procedures and applicable standards, including ISO/IEC 17025, ISO 15189, GCP and MHRA Good Clinical Practice.
• Record and report shift handover information

Essential criteria:

• Qualified to degree level in Biomedical Science, Biochemistry, Chemistry, Immunology or a related Life Science, or equivalent relevant laboratory experience.
• Proven experience working in a clinical diagnostic or clinical trials laboratory environment.
• Experience supervising or leading others, whether in a formal management role or as a senior/lead analyst.
• Excellent verbal and written communication and organisational skills.

Desirable

• Previous experience in a Shift Manager, Team Lead or supervisory role within a laboratory setting.
• Working knowledge of quality management systems (e.g. ISO 17025, ISO 15189).
• Experience using LIMS or Q-Pulse reporting to monitor QC, repeat-rate and turnaround-time performance.

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