Laboratory Customer Support Administrator (2821)

South West Water Limited; Exeter; On-site; GBP 26,000; Full time

Job summary

A leading company in the South West is seeking a Laboratory Customer Support professional in Exeter. You will provide critical administrative support and facilitate customer relations within the Laboratory. The position offers a competitive salary and excellent benefits, emphasizing development and training.

Benefits

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Cycle to Work Scheme

Financial support services

Qualifications

• GCSEs required, including Math and English.
• Experience in office administration and customer facing roles.
• Scientific background desired.

Responsibilities

• Provide administrative support to the Laboratory.
• Liaison with internal and external Laboratory customers.
• Monitor samples and ensure quality control.

Skills

Attention to detail

Communication

Customer support

Teamwork

Education

5 GCSE’s Grades A – C including English and Mathematics or Science

Tools

Microsoft Office

SharePoint

Job description

AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Are you an excellent communicator with a strong work ethic and a methodical approach? If you have exceptional attention to detail and a conscientious attitude, then read on!

About the role

An exciting opportunity has arisen for a permanent, full time position within our Laboratory Customer Support Team in Exeter. You will provide administrative support to the Laboratory and be an interface between the Laboratory and its internal, external and subcontract customers.’ You will receive a salary of £25,274per annum (pro rata) plus excellent benefits.

What you'll be doing:

• Receipt and registration of samples received at the Laboratory for regulatory and for commercial purposes using LIMS Sample Manager.
• Running reports to monitor samples received, and act to resolve deviations or deficiencies to ensure that samples are analysed and reported according to customer expectations.
• Liaison with Laboratory customers (internal, external and subcontractors) to provide effective customer support such as the provision of pre-registered paperwork and bottles as required.
• Subcontracting of samples and completion of associated records.
• Liaison with subcontractors providing results and entry of returning sample data into laboratory systems.
• Display high standards of performance and quality control in keeping with a UKAS, DWTS and MCERTS accredited laboratory.
• Other office-based general administration as may be required.
• To undertake such other duties as required within the broad purpose of the job that may include out of hours or weekend working.

What we are looking for:

• 5 GCSE’s Grades A – C, including English and Mathematics or Science (or equivalent qualification)
• Scientific background is desirable
• Experience in an office administration role
• Experience in a customer facing role
• Work in a quality controlled area
• Successful participation in team-working
• Proven experience in using Microsoft Office packages, spreadsheets, and SharePoint

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: 17th June 2025

If you are looking for a new challenge, please click apply now to be considered as our Laboratory Customer Support- we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.